Customer Support Specialist

Support SpecialistThis is an excellent opportunity to launch your career with a leader in their industry. Our client seeks a high-achieving Support Specialist to join their creative and dynamic organization.You will support the team by managing internal customer inquiries and providing timely, professional assistance.RESPONSIBILITIES: Communicate directly with customers via email, chat, and digital platforms to address inquiries, concerns, and order-related issues.Monitor, manage, and support customer orders within the proprietary software, ensuring accuracy and timely issue resolution.Track order status, customer issues, and resolutions using Excel and internal systems.Escalate complex or unresolved customer concerns to the appropriate internal teams in accordance with established procedures.This is a 4-month contract opportunity in the Bloomfield area. If you do a great job, you can apply for an internal position throughout the company at the end of the contract period. Joining this upbeat, collaborative group is a great way to gain exposure to the retail world! Visionaire Partners offers a comprehensive benefits package to all full-time W-2 contractors, their spouses/domestic partners, and dependents. Options include 401 (k) with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts. REQUIRED SKILLS:Minimum of 1 year of experience in customer service or account management.Strong attention to detail, with demonstrated experience updating software systems in response to customer information changes.Ability to work with a strong sense of urgency and follow tasks through to completion.Experience with data entry and tracking in Excel.Excellent listening skills with a patient and empathetic approach to customer interactions.Bachelor’s degree required.PREFERRED SKILLS: Experience working in a retail environmentMust be authorized to work in the U.S./Sponsorships are not available