Front Desk Receptionist

Serenité Private Residence Club offers a one-of-a-kind getaway experience located in the heart of the Poconos on Camelback Mountain. We are a member only, destination resort. We believe in commitment to customer service, safety, and security. We are seeking a dependable individual to join our team as a membership ambassador. We are looking for a responsible and reliable person to ensure the comfort of our members and their guest during their stay. Responsibilities Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Monitor office supplies and place orders when necessary Check in and out members and tours Create keys and welcome envelopes for Members Take up other duties as assigned Requirements and skills Proven experience as front desk representative, agent or relevant position Hospitality Knowledge Familiarity with office machines (e.g. fax, printer etc.) Proficient in English (oral and written) Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation High School diploma; additional qualifications will be a plus Job Types: Full-time, Part-time Pay: $15.00 per hour Schedule: 8 hour shift Day shift Evening shift Work Location: In person