Benefits Coordinator

Job OverviewThe Benefits Coordinator will assist the Benefits Department in all aspects of the program including plan administration, new hire and open enrollment processes, employee education, wellness promotion, leaves and disability claim management, resolution of complex employee issues and life event changes.Position DescriptionEssential Duties and ResponsibilitiesService DeliveryAdminister all aspects of employee benefit programs, including medical, pharmacy, dental, vision, life insurance, disability, and other supplemental plans Manage Benefits Enrollment for new employees, existing employees’ open enrollments and employees experiencing qualifying life events Understand employee benefits programs and applicable laws, including COBRA, IRS Section 125 guidelines, and Affordable Care Act requirements and deadlines Demonstrate ability to maintain confidentiality and appropriately handle sensitive issues Maintain extensive knowledge of company’s benefits plans Create and send correspondence to employees when coverage is discontinued due to termination of employment, retirement, age 26 restriction, etc. Oversee overall employee satisfaction and overall service experience of employees Advise employees on the various benefit plans options, policies, and procedures Instruct and direct the employees when needed, but also act as advocate Resolve escalated service issues (enrollment, claims, billing, etc.) Coordinate, manage and deliver enrollment meetings and activities Respond promptly to telephone inquiries, emails, and written correspondence from employees, insurance carriers and third-party administrator Program SupportManage electronic employee benefit enrollments and changesProcess benefit deductions on a semi-monthly basisManage and oversee the delivery of benefits calendar and timeline milestonesPrepare disability and life insurance employer claim statements for employeesCoordinate and assist with renewals/marketing/RFP strategy process and activitiesManage ongoing carrier/TPA/Vendor relationshipsCollaborate with Director of Benefits & Wellness regarding benefit plan design adequacy and plan improvementsStay current on carrier services, products, websites and capabilitiesCoordinate and manage benefit plan implementationsOversee development and preparation of communication booklets as per district guidelines and benefit timelineDevelop health reform and compliance materials to employeesCollaborative CommunicationCommunicate benefit and wellness related information to assigned campusesParticipate in New Hire Onboarding, New Teacher Orientation, and other departmental in-service eventsWork with medical plan administrator promoting wellness events and screeningsServe as a Subject Matter Expert (SME) for various products and servicesCreate and deliver presentations on various benefit related topics throughout the DistrictCoordinate and conduct regular meetings, and other communication, with appropriate campus personnel to assess, maintain and improve satisfactionAttend regularly scheduled team meetings under the supervision of the Director, Benefits & WellnessSupervisory ResponsibilitiesNone Qualification RequirementsTo perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.Bachelor's Degree Minimum of 3 years of administration experience in the areas of benefits, leaves, flexible spending accounts, COBRA and HIPPA administration and compliance, etc. Minimum of 3 years of experience in a school district or public sector entity preferred Mastery level knowledge of benefits products, services, market dynamics, carriers/TPAs/vendorsAbility to work with vendors and co-workers effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulnessDemonstrated knowledge and skill in the use of personal computers and software including Word, Excel, Power Point, Publisher and current Internet technologiesOperational knowledge of Peoplesoft or other ERP systemsAbility to be pro-active and take initiativeAbility to adapt work hours to the cyclical nature of the business to achieve customer service standardsAbility to host and attend wellness and benefit events at various campuses as well as other locationsAbility to multi-task and prioritize work with minimal supervisionGood problem solving and organization skillsAttention to detail with a high level of accuracyExcellent customer relations skills in executive level relationship buildingExcellent communication skills, both oral and writtenStrong presentation skillsPhysical Requirements/Working ConditionsThe work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms.The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress.Additional InformationEmployee will be required to travel to various locations throughout the District more than 30% of the time. Primary LocationTEXAS-SUGAR LANDWork LocationsADMINISTRATION BUILDINGJobStaffOrganizationDEPARTMENTPosition Calendar238JULSchool Year2026-2027Salary Grade203Unposting DateMay 29, 2026, 11:59:00 PM