Host/ess

Greet incoming and departing guests at the Marina Cafe restaurant in a friendly manner with eye contact and escort them to assigned dining areaPresent them with menus and announce the name of their service staff memberInform guests of any current promotions or specialsAnswer any incoming telephone calls to the restaurant and provide appropriate help or serviceManage the flow of guests into the dining room and cafe deck and provide accurate wait times when applicableTend to guests needs and requests promptly and efficientlyBe observant of guests' needs throughout dining experience to ensure that they receive high quality serviceAdhere to sanitation and safety protocolsHelp other dining room staff by setting and clearing tables, replenishing drinks, and serving food and or beverages when neededHandle Marina Cafe To Go orders by entering the orders into our Point of Sale system, providing guests with their bill for To Go orders, receiving payments (cash and credit card) for To Go orders Contribute to team effort by accomplishing related results Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Perform other reasonable job duties as requested by Supervisors. Must be 14 years of age or olderAbility to work quickly and as a team in a fast-paced environmentMust have reliable transportationHands-on experience in cashier duties preferredMust be able to read menusMust be able to articulate clear greetings and farewells to guests, as well as be able to understand requests for assistanceMust be able to clearly communicate with service staff, kitchen staff and supervisorsMust be able to hear well in a loud environment in order to answer telephone and respond to guest requestsMust be able to stand and walk during entire shiftMust be able to reach, bend and stoopMust be able to carry trays or supplies up to 30 lbsA desire to help out where needed and to be part of a teamHave excellent customer service skillsFlexibility to work a variety of shiftsMust be upbeat, outgoing and positive All staff under 18 must have a worker's permit provided by your local school district.