Leasing Consultant (Luxury)

Job Description OverviewBuild Your Career With Related Management CompanyA subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.???? Explore careers at www.Related.comFor details on our hiring policies and privacy practices, visit our Privacy Policy.ResponsibilitiesTurn Prospects into Proud ResidentsWe're seeking a hospitality-focused Leasing Consultant to lead prospective residents through the leasing experience at 400 Lake Shore, a landmark 635-unit luxury rental tower launching pre-leasing in 2026. In this highly visible role, you'll serve as brand ambassador for Chicago's most anticipated residential development, developed by Related Midwest. You'll bring the vision of the building to life, translating architectural excellence, elevated design, and thoughtfully curated amenities into a compelling lifestyle experience. Through exceptional service, storytelling, and relationship-building, you'll help shape first impressions, foster meaningful connections, and cultivate a vibrant community from day one. This is a full-time role starting with the lease-up through stabilization.What You'll Do:Leasing & MarketingWelcome prospects and guide them through personalized property toursDeliver an exceptional, personalized leasing experience from first inquiry through move-inCollaborate with marketing and leadership teams during pre-leasing and lease-up strategyHighlight lifestyle features, community amenities, and neighborhood insightsUse CRM systems to track leads and follow up with care and attentionPrepare and process lease applications, documents, and renewalsShare ideas with marketing on campaigns, tour strategies, and promotionsMaintain expert knowledge of pricing, availability, and competitive market trendsResident Retention & Community EngagementHelp cultivate a vibrant, welcoming community aligned with the 400 Lake Shore brandSupport smooth move-ins and move-outs with great communication and careSupport resident experience initiatives that foster community and retentionDeliver five-star service at every touchpoint, such as welcome kits or birthday notesBuild relationships through follow-up, outreach, and referral networkingGather feedback and look for ways to enhance the resident experienceBuilding PresentationEnsure the leasing offices, models, and amenity spaces reflect the highest standards of presentationCoordinate with maintenance and operations to address any property needsEnsure a polished and consistent arrival experience for all visitorsAdministrative & ComplianceManage all leasing paperwork and files with accuracy and discretionTrack occupancy data and help maintain compliance with Fair Housing lawsPrepare audit-ready documentation and handle applications with professionalismOperational ExcellenceMonitor KPIs like move-in scores and lead conversionsIdentify ways to improve leasing performance and resident satisfactionHelp manage online reviews and resident concerns with a solutions-first mindsetSpecial Projects & TeamworkParticipate in marketing campaigns, leasing events, and team meetingsStay current with industry trends and company updatesBe a team player who's ready to support wherever neededCompensation:The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.Base salary: $50,250Commission + Base potential earnings up to $95,250Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.Why You'll Love it Here:Lots of paid time off (19+ days!) – we value your life outside of work.Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance ProgramFinancial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.Mental health resources – such as counseling are available to our team members.Fertility benefits – such as surrogacy, adoption assistance and more!Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available...and so much more!QualificationsWhat You Bring:Experience in leasing, hospitality, or customer service (luxury experience preferred)Polished, professional presence with a passion for customer experienceExcellent communication skills—written, verbal, and in-personStrong organizational skills and attention to detailAbility to thrive in a fast-paced lease-up environmentProficiency in CRM tools and Microsoft OfficeWeekend availability required (with two weekdays off)A valid real estate license (or willingness to obtain one)Bachelor's degree preferred#Lresiservices