Coordinator Customer Service and Sales - HB

Perform sales and administrative tasks including entering, processing, and communicating sales orders; answering customer calls; and developing and maintaining relationships with clients. Follow up on purchase order changes directed by Sales Managers related to Production, Warehouse, and Transportation matters (including revisions, promotions, shortages, and other changes). Essential Job Functions Complete the order fulfillment process, including entering, reviewing, processing, and tracking product and purchase orders (POs).Send order confirmations to customers and process POs into SAP.Track and communicate PO status to customers and generate weekly PO reports.Communicate with Production, Sales, Supply Chain, and Transportation teams.Inform Sales Managers of production changes, shortages, and delays.Follow up on changes directed by Sales Managers regarding Production, Warehouse, Transportation, and customer requests.Coordinate with CEDI Managers on shared loads and confirm correct shipping and delivery dates.Obtain and review Bills of Lading (BOLs) to verify shipment fulfillment and share BOLs with Sales, customers, and administration.Assist with setting up new customers, forms, documentation, and portals.Attend training sessions to stay current on internal and external sales systems, including SAP, Web EDI, and Retail Link.Assist in shipping and tracking samples and customer POS supplies.Perform other duties as assigned. Minimum QualificationsHigh school diploma, GED, or equivalentTwo (2) years of customer service experienceOne (1) year of experience in Consumer Packaged GoodsPreferred Qualifications Bilingual fluency in English and Spanish (reading, writing, and speaking)Experience using ERP systems Knowledge, Skills, and AbilitiesProficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPointExcellent communication, interpersonal, and customer service skillsAbility to work within a matrix organizationAbility to work under pressure and meet deadlines Environmental / Working ConditionsUsual office environment with frequent sitting, walking, and standingOccasional climbing, stooping, kneeling, crouching, crawling, and balancingFrequent use of office equipment requiring eye, hand, and finger coordinationOral and auditory ability sufficient for interpersonal and phone communicationPhysical RequirementsOffice and plant environment with exposure to noise, equipment, and machinery 401(k)Dental insuranceEmployee assistance programHealth insurancePaid time offVision insuranceAnd more......Equal Employment Opportunity StatementSigma Foods and the Bar-S brand are Equal Opportunity Employers. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.