Customer Service Representative

About Xenon Arc At Xenon arc, we’re transforming how producers connect with their customers.We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.FLSA Classification Non- ExemptReports toDirector, Customer SuccessEssential Job DutiesHandle and direct all inbound requestsAccurately input and process customer ordersVerify and validate order details, including product specifications and pricingMonitor, track and communicate order status throughout the fulfillment processAddress and resolve customer inquiries and concerns related to order processingCollaborate with order processing and fulfillment teams to resolve issuesMonitor, track and communicate order status throughout the fulfillment processInvestigate and resolve discrepancies in ordersCommunicate with customers to provide timely updates on issue resolutionDocument and report recurring issues for process improvementProvide excellent customer service throughout order lifecycle, including issue resolutionBasic QualificationsBachelor’s degree and/or equivalent experience in a customer service, order processing, or similar roleHands on experience Microsoft Office Suite required. Experience with CRM and D365, a plus!Excellent verbal and written communication skills to ensure effective communication with clients, customers, and internal teamsDemonstrated ability to effectively collaborate with teams across different departments to achieve common objectivesPrevious experience providing exceptional customer service, requiredStrong problem-solving abilities and a desire to help customers resolve issues, requiredAbility to maintain professionalism and integrity while navigating challenging customer interactions, ensuring a positive representation of the CompanyStrong organizational skills and the ability to maintain accurate records and documentationAbility to multitask and prioritize tasks in a fast-paced environmentStrong team player; motivated and extremely customer centricLocation & CommitmentsReports to office HQ in Bellevue, WAWork Schedule: 4 days in-office, 1 day work from homePaid Holidays - New Year’s Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas DayPhysical DemandsMust be able to remain in a stationary positionMust be able to operate a computerTravel RequiredMinimal (up to 10%)Equal Employment Opportunity StatementIt is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities. "#LI-DNI"Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.