Customer Service Representative

Customer Service Representative (Print Production & Front Desk Coordinator)ABC Imaging is a global printing and visual communications company, providing one-stop visual solutions to Fortune 500 clients worldwide. With locations in the USA, London, Dubai, and Shanghai, we deliver end-to-end print production, graphics, and media services on a global scale.We are seeking a detail-oriented and customer-focused Customer Service Representative to join our print production team. This role serves as the key link between clients and production, ensuring all print jobs, specifications, and deadlines are accurately managed from intake through completion.The ideal candidate has experience in print production, prepress, or customer service within a graphics or printing environment.Key ResponsibilitiesMonitor and process incoming print jobs via email, production bins, and front counter intakeAccurately code and log customer tickets according to company guidelines and production workflowsServe as the primary point of contact for client inquiries, job specifications, deadlines, and budgetsCommunicate job requirements clearly to production teams, including operators and prepress staffReview incoming job details to ensure accuracy, completeness, and print readinessFollow up with clients regarding file issues, production questions, and scheduling updatesTrack jobs through completion and ensure proper job closure, delivery, and shipment loggingProvide professional front desk and phone support to clients and internal teamsMaintain a clean, organized, and efficient reception and production intake areaManage office and production supplies inventorySupport production staff with administrative and workflow assistance as neededPerform additional duties as assigned by managementQualificationsStrong organizational skills and exceptional attention to detailExperience with ReprographicsExperience in customer service, print production, prepress, or graphics environment preferredWorking knowledge of offset printing, digital printing, and production workflowsFamiliarity with prepress processes and file preparation standardsStrong problem-solving and solutions-oriented mindsetExcellent verbal and written communication skillsAbility to multitask in a fast-paced, deadline-driven production environmentProficiency in Microsoft Office (Word, Excel, Outlook)Experience with graphics applications (Adobe Creative Suite preferred) is a plus