Sr. Sales Operations Manager

Sr. Sales Operations Manager, will be responsible for developing and maintaining all incentive-based compensation systems/tools, optimizing work processes, enhancing Sales Force Effectiveness and providing insights and recommendations for sales teams. The candidate will work cross-functionally with various departments to create solutions by gathering data and insights to ultimately drive best-in-class experience and productivity to meet and exceed company/department goals. The candidate will utilize industry benchmarks to deliver tracking and traceability of processes and solutions utilizing technology platforms delivered by Sales Operations.Operational Excellence:Oversee end-to-end channel operations, including forecasting, inventory management, pricing governance, and order-to-cash processes. Implement process improvements and automation to enhance efficiency, accuracy, and scalability.Sales Enablement:Develop and manage programs that strengthen channel partner engagement, including incentive structures, performance dashboards, and compliance frameworks. Drive adoption of digital tools and analytics to improve partner experience and operational transparency.Cross-Functional Collaboration:Act as the primary interface between commercial teams, supply chain, finance, and marketing to ensure seamless execution of channel initiatives. Lead governance forums and provide actionable insights to stakeholders for decision-making.Performance Management & Sales Force Effectiveness:Establish KPIs and reporting mechanisms to monitor channel health, operational performance, and partner satisfaction. Identify risks and opportunities, recommending corrective actions and growth strategies.Design and optimizes sales processes, tools, incentives, and analytics to improve sales productivity, execution quality, and revenue performance across the sales organization. Measures success by improvements in sales productivity, execution quality, and business outcomes, typically tracked through KPIs such as:Revenue and quota attainment (growth, % of reps hitting quota)Sales productivity metrics (revenue per rep, activity-to-close ratios, time-to-first-deal)Pipeline health and conversion (win rates, deal cycle time, forecast accuracy)Process and tool adoption (CRM usage, playbook adherence, enablement utilization)Cost efficiency (sales expense to revenue, incentive plan ROI)Rep effectiveness indicators (onboarding ramp time, performance consistency across territories)Sales Operations & Sales Excellence:Develop, improve, and maintain sales operational systems, tools, processes, and best practices that enable efficient execution and high‐quality decision‐making.Ensure tools and workflows are designed to remove friction, increase field productivity, and support a consistent seller experience.Lead continuous improvement efforts across sales operations, leveraging industry benchmarks and internal insights.Identify performance gaps and structural opportunities, using data and insights to recommend and drive changes that improve sales outcomes.Establish clear governance, measurement, and feedback loops to continuously improve sales effectiveness initiatives.