General Manager

General Manager - Multi-Location Operations & Service DeliveryThe General Manager is responsible for overseeing daily operations across multiple service-based business locations of commercial operations. This role is accountable for operational performance, customer satisfaction, financial results, staffing effectiveness, and overall business execution.The General Manager will lead frontline teams, optimize workflows, maintain high operational standards, and ensure all locations consistently deliver exceptional customer experience. This position requires a hands-on operational leader who can manage people, drive profitability, improve efficiency, and maintain accountability across all aspects of the business.Key ResponsibilitiesOperational LeadershipOversee daily operations across multiple locations and commercial service functionsEnsure facilities are clean, safe, and fully operationalExecute operational procedures, service standards, and business policiesMaintain appropriate staffing during all operating hoursMonitor equipment, facility conditions, and operational readinessResolve operational issues quickly and effectively to maintain uninterrupted serviceTeam Leadership & Workforce ManagementLead, coach, and develop supervisors and operational staffCreate staffing schedules that align with business demand and productivity expectationsMaintain accountability for attendance, performance, customer service, and operational standardsHiring, training, and retention initiativesFoster a positive, accountable, and performance-driven team cultureFill operational staffing gaps as necessary to ensure business continuityCustomer ExperienceDrive a high-quality customer experience across all locationsEnsure customer inquiries, phone calls, and service requests are handled promptly and professionallyMonitor customer feedback, online reputation, and service quality metricsImplement initiatives that improve customer retention, satisfaction, and brand reputationFinancial & Performance ManagementManage operational expenses and labor efficiency to achieve profitability goalsMonitor business performance metrics and identify opportunities for operational improvementDrive revenue growth through service quality, customer retention, and commercial business developmentEnsure operational productivity targets are consistently achievedPrepare and present monthly business reviews to ownership or executive leadershipProcess ImprovementIdentify opportunities to improve operational workflows, staffing models, and service efficiencyImplement scalable operational processes and performance standardsUse KPI reporting and operational data to guide decision-making and continuous improvement effortsKey Performance Indicators (KPIs) - Success in this role is measured by performance across the following areas:Overall business profitability and margin performanceLabor efficiency and workforce productivityCustomer satisfaction, service quality and online reputation metricsOperational performance and facility readinessRevenue growth and customer retentionEmployee engagement and team feedbackResponsiveness to customer communications and issue resolutionQualifications5+ years of operations in general management with multi-site leadership experienceStrong understanding of labor management, operational efficiency, and financial performanceProven ability to lead teams in a fast-paced service environmentExperience managing KPIs, budgets, scheduling, and operational reportingStrong leadership, communication, and problem-solving skillsAbility to balance strategic oversight with hands-on operational executionCustomer-focused mindset with a commitment to operational excellenceCompensationBase salaryPerformance-based bonus opportunity tied to operational and financial KPIsHealthcare or benefits allowanceGrowth and advancement opportunities within the organization