Sales Manager (US Market)

Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model - from design and manufacturing to sales, delivery, and installation - with production facilities in the United States and Europe.The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry.We are strengthening our commercial function and are looking for a Head of Sales to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.The RoleThis is a hands-on leadership role requiring strong operational involvement. The Sales manager will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development.Responsibilities:CRM & Sales Operations:- Own and optimize CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows.- Enforce strong CRM discipline across the sales team through training, audits, and corrective actions.- Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency. Team Leadership & Development:- Lead and develop the sale team - Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets- Participate in the recruitment and training of new team members, ensuring they are aligned with company values and prioritiesInbound Lead Management:- Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps.- Continuously optimize lead distribution to maximize efficiency, conversion, and team performance.Call Quality & Communication Standards:- Own call quality and communication standards, with calls as the primary channel for US-based clients.- Regularly review calls, coach on objection handling and structure, analyze deal losses, and develop supporting channels such as SMS and email.Performance & Analytics:- Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep.- Design and execute data-backed initiatives to improve conversion and overall sales performance.Proactivity & Continuous Improvement:- Proactively identify and solve problems, taking full ownership even with limited resources.- Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.Requirements:- 7–10 years of relevant sales experience, with a strong background in sales execution and revenue growth.- At least 3 years of managerial experience, leading and developing sales teams.- Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance.- Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control.- Experience managing inbound sales, preferably in a B2C or high-volume environment.- Experience leading teams of 5+ Sales Reps.- Strong analytical mindset with the ability to make data-driven decisions.- Experience with call-based sales models.- Fluent English (working with US-based clients).- High level of involvement in day-to-day sales operations.Nice-to-Have:- Experience scaling inbound sales teams.- Proven success improving conversion rates.- Familiarity with call tracking and call scoring tools.- Background in fast-growing or high-volume sales environments.What We Offer:- Full-time, remote role (8:30 AM – 5:00 PM EST).- B2B contract.- Fixed salary plus performance-based bonuses.- Real ownership of the sales function in a scaling U.S. business.- Opportunity to work with a professional international team and prestigious U.S. clients.