Service Advisor Trainee

We are looking for an enthusiastic, customer-focused Service Advisor Trainee who is passionate about delivering an exceptional experience every time. In this role, you'll be the face of our service department - building relationships, guiding customers through their service needs, and ensuring they feel valued from start to finish. If you thrive on helping others, take pride in going above and beyond, and want to be part of a company that truly invests in its people, we'd love to meet you! What we offer:Comprehensive Health, Dental, and Vision insuranceSupplemental benefits including Short-Term & Long-Term Disability, Cancer, Accident, and Life Insurance401(k) with 100% company match up to 6%Gym membership discounts with LifeTime Fitness & Carbon Performance32 hours of paid Volunteer Time Off - because giving back matters40 hours of PTO after 90 days of employment ResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer receives the best service experience.Ensure the daily inventory of technicians' time is consistently sold to service customers.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain Customer Happiness scores at or above company standards.Reinforces company policies and adheres to company standards. QualificationsOrganized and friendly personalityGreat time management skillsFantastic communication skills with your customers and coworkersProfessional, well-groomed personal appearanceStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedClean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.