CUSTOMER SERVICE EXPERIENCE ASSOCIATE - AUDI JACKSONVILLE

Customer Service Experience Associate - Audi JacksonvilleLocation: Jacksonville, FL Employment Type: Full-Time Compensation: Competitive salary + performance bonuses + benefits Schedule: MondayFriday, some Saturdays as needed About Us: Hanania Automotive Group is committed to delivering an exceptional ownership experience to every customer. We're looking for a dynamic, detail-oriented, and highly personable Customer Service (CSI) Manager to help us deliver on that promise. Role Overview: The CSI Manager is responsible for driving customer satisfaction by following up with customers post-sale and post-service, resolving concerns proactively, and identifying opportunities for improvement. You'll collaborate with sales and service teams, analyze CSI reports, and be the voice of the customer within the dealership. Key Responsibilities: Conduct timely post-sale and post-service follow-up calls to ensure satisfaction Address and escalate customer concerns before they impact CSI scores Monitor manufacturer CSI reports and internal metrics Track trends and provide regular feedback to management Maintain accurate and organized records of communication and resolutions Assist with review generation and reputation management Build strong relationships with internal staff to ensure alignment Qualifications Requirements: Excellent communication and interpersonal skills Professional, friendly, and empathetic demeanor Strong attention to detail and organization Customer service or CSI experience in a dealership preferred Familiarity with CRM systems and Excel Bilingual (English/Spanish) a plus Why Hanania Group? Supportive leadership and team-oriented culture Opportunity to make a measurable impact Competitive benefits package Room for growth within the Hanania Automotive Group An Equal Opportunity Employer Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.