Customer Service Representative

Position Overview:Bubble Binz is looking for a dedicated and customer-focused Customer Service Representative to join our team! In this role, you will be the primary point of contact for customers, assisting them via email, text, and phone. If you're a proactive problem-solver who enjoys helping people and has a knack for technology, we'd love to hear from you.Key Responsibilities:Respond promptly and professionally to customer inquiries through email, text, and phone.Address and resolve customer issues with a friendly and solution-oriented approach.Maintain up-to-date knowledge of Bubble Binz services, policies, and procedures.Accurately document customer interactions in the system for record-keeping and follow-up.Assist customers with account management, scheduling, and general inquiries.Collaborate with internal teams to escalate and resolve complex customer issues.Learn and adapt to new systems and technologies as needed.Qualifications:Strong Communication Skills: Excellent written and verbal communication skills are essential.Technological Savvy: Comfortable using customer service tools, email platforms, and phone systems.Interpersonal Skills: Ability to empathize with customers, stay patient, and build trust.Willingness to Learn: Open to learning new systems and continuously improving.Attention to Detail: Capable of accurately documenting interactions and ensuring follow-through.What We Offer:Estimated $18 - $20/hour pay rangePTOA supportive and dynamic work environmentOpportunity to work in a collaborative and supportive team environmentRoom for growth and development as the company expands