L2,Field Services Engineer

Job Title: FSO Tech Level 2 / Field Service Technician – L2Location: Baltimore, MD (ONSITE)Job Type: ContractDuration: 3 monthsJob Summary:The Field Service Technician – Level 2 will be responsible for providing advanced onsite technical support, maintenance, and end-user device services at customer locations. This role requires hands-on troubleshooting expertise, device refresh experience, hardware/software support, and the ability to resolve escalated technical issues independently. The technician will ensure smooth operation of customer equipment while delivering excellent service and maintaining compliance with safety standards.Key Responsibilities:Perform advanced troubleshooting, repair, and maintenance of desktops, laptops, printers, and end-user devices.Lead device refresh, deployment, migration, imaging, and replacement activities.Diagnose and resolve escalated hardware, software, and connectivity issues.Install, configure, and support Windows systems, peripherals, and related applications.Replace defective components and coordinate warranty/vendor repairs when needed.Provide onsite technical support to end users and deliver professional customer service.Maintain accurate service tickets, asset records, and technical documentation.Support user onboarding/offboarding including workstation setup and account assistance.Ensure systems comply with company security, patching, and operational standards.Follow safety regulations, site procedures, and company policies.Collaborate with Level 1 teams, vendors, and internal IT groups for issue resolution.Escalate critical issues appropriately while owning incidents through closure.Required Skills and Qualifications:Minimum 3-5 years of experience in Field Services, Desktop Support, or related IT support role.Strong experience with Windows OS troubleshooting and support.Hands-on experience with hardware break/fix, device refresh, and end-user support.Strong troubleshooting skills for software, peripherals, and basic network connectivity issues.Experience working with ticketing systems and documenting incidents.Ability to work independently with minimal supervision.Strong communication and customer service skills.Valid driver’s license and ability to travel locally as required.Preferred Qualifications:Experience supporting enterprise environments.Knowledge of Active Directory, Office 365, VPN, printers, and remote support tools.Certifications such as CompTIA A+, Network+, Microsoft, or equivalent preferred.Experience handling escalations and mentoring junior technicians.Experience:Field Service / Desktop Support: 3+ years (Required)Hardware / Software Troubleshooting: 3+ years (Required)Windows Support: 3+ years (Required)Work Location:Baltimore, MD (Required)Work Location: In PersonApplication Question(s):Have a Own carLicense/Certification:drivers license (Required)Location:Baltimore, MD Willingness to travel:25% (Required)Work Location: In person