Customer Service Representative

Duties: - Handle inbound and outbound customer calls in a professional and courteous manner - Provide excellent customer service by addressing customer inquiries, resolving issues, and providing product information - Analyze customer needs and recommend appropriate solutions or products - Process orders, returns, and exchanges accurately and efficiently - Maintain accurate customer records and update information as needed - Collaborate with other team members to ensure customer satisfaction - Follow company policies and procedures to ensure compliance Qualifications: - High school diploma or equivalent - Previous experience in customer service or related field preferred - Excellent communication skills, both verbal and written - Strong problem-solving skills and ability to think analytically - Ability to multitask and prioritize tasks effectively - Proficient in using computer systems and software applications - Ability to work in a fast-paced environment and adapt to changes quickly Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor. Job Type: Full-time Pay: From $21.00 per hour Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift: Day shift Work Location: Hybrid remote in Wayne, PA 19087