Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Wayne, PA, or Des Moines, IA; Hybrid, 3 days/week onsite required for the first 3 months of employmentAfter 3 months of employment, 2 days/week onsite is requiredDuration: 6 Months Contract (Possible extensions)Working Hours:First 4 weeks:8:30 AM - 5:00 PM CST / 9:30 AM - 6:00 PM ESTAfter live on the phones: Transition to one of the following shifts:7:30 AM - 4:00 PM CST / 8:30 AM - 5:00 PM EST8:00 AM - 4:30 PM CST / 9:00 AM - 5:30 PM EST9:00 AM - 6:00 PM CST / 10:00 AM - 7:00 PM ESTJob Overview: Customer Service Representative’s main function is to provide excellent customer service by ensuring that customer's inquiries via the phone are answered appropriately and timely.Responsibilities:Efficiently address customer and vendor needs through answering inbound customer calls, emails, and chats in a call center environment.Respond to customer request providing confirmation/information within the required timeframe.Request lease payoff quotes and provide conditional sales buyout quotes.Process payment requests and answer payment inquiries.Provide/generate documents such as invoice copies, contract copies, amortization schedules, Bill of sale etc.Answer general inquiries regarding tax, insurance, end of lease etc.Assist customers with technical related issues. Examples include password reset, log in issues, general portal navigation inquiries etc.Update general customer account information. For example, billing address, contact information, payment information etc.Additional tasks as assigned by Team LeadEssentials:High School Diploma and some college preferred.Experience: 1-3 years of customer service experienceSome experience within a telephone call center.Experience within the financial services industry preferred. Technical/Functional skills and knowledge.Excellent verbal and written communication skills.Understanding and ability to perform basic math functions.Knowledge of the leasing industry preferred.Basic PC skills and familiarity with Microsoft Office.