Shop Manager

This role is a luxury women's apparel Shop Manager located in Bloomingdale’s in NYC.Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. As part of that commitment, we are proud to house St. John Knits, an exclusive boutique-within-a-store experience offering our customers a curated, elevated destination for timeless luxury style.This role is responsible for overseeing sales, inventory control, merchandising, providing outstanding client service, and maximizing profits by controlling expenses. Shop Managers are held directly accountable for their individual store’s financial results.ESSENTIAL DUTIES AND RESPONSIBILITIESDemonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management teamDemonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)Communicates effectively and with a global perspective; develops and maintains professional relationshipsEffectively teaches, demonstrates and implements training programs to ensure staff is trained in product knowledge, clienteling and relationship selling skillsPromotes and supports customer loyalty programsCreate and maintain positive employee relations by leading and developing a professional shop teamEnsure on-going, specific and immediate coaching and feedback delivery of all performance documentation in a timely manner, Monthly Touch Base, shop meetings, Performance Review, Employee Notices and Performance Improvement PlanCoaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals utilizing the following:Monthly Touch BaseRegularly scheduled shop meetingsProduct Knowledge materialsScheduled Selling Floor time to observe, coach, support and to lead by exampleEffectively teaches, demonstrates and ensures all shop staff complies with all Company initiativesResolve client issues and requests in an efficient and quick mannerDemonstrates high level of quality in work, attendance and appearanceSolves problems/issues methodically and with a sense of urgencyTakes appropriate partnerships with Supervisor, Human Resources and other corporate partnersDevelops a strategic plan to achieve shop business goalsSets daily, weekly and monthly sales goals for the shop and the sales team and ensure sales goals are achievedCoach and develop staff to exceed individual and shop goalsCommunicate and successfully promote programs, marketing tools and events aimed at increasing businessUtilize and maintain client database for phone calls, appointments, and eventsIs involved in the community and outreach projects in the local marketplaceUnderstands the company’s business strategies and directionFollows through and accomplishes multiple projects / priorities in a timely mannerAchieve/exceed all financial and operational objectives with regards to expense control, loss prevention, audits, payroll and weekly reportsMaximize shop profits through inventory managementPrepare, coordinate and ensure complete and accurate physical inventory per Company guidelinesIdentify and communicate merchandise assortment opportunities and issues to merchant teamExecute and maintain visual merchandising standards consistent with the Company brand standards and directivesEnsure accuracy of Company in shop promotions and merchandise markdownsPromptly and accurately complete paperwork per company proceduresMaintains efficient and accurate back-room operations to include stockroom organization and shipping/receivingUnderstands and uses all reports and reporting procedures including Profit and Loss statementsEnsures accuracy of all POS procedures and conducts training of POS System to staffPrepare, schedule and facilitate required meetingsMaintains standards of cleanliness and organizationMaintain shop and staff safetyMonitors and maintains compliance to all Company Policies & ProceduresAdhere to Timekeeping proceduresAdhere to local, state and federal laws