Information Technology Technician

Join Our Team as a Support Technician!If you enjoy solving complex problems, improving client environments, and being trusted to own escalations, you’ll fit right in. As a Level 2 Support Technician at Stratti, you’ll support multiple business clients and help deliver a world-class MSP experience.Why You'll Love This Role:You’ll own meaningful escalations (not just password resets).You’ll work across modern environments: M365/Entra ID, Windows Server, networking, and security.You’ll be part of a team that values communication, documentation, and client experience.What You'll Do:Be the User's Champion: Make their experience exceptional.Problem Solver: Identity/MFA issues, M365 administration, Windows Server/AD/GPO, and networking troubleshooting.Tech Guru: Develop deep technical knowledge of Windows-based environments. Well-rounded in networks, firewalls, servers, and cloud solutions.Collaborative Team Player: Work closely with other team members and departments to deliver seamless service.Communicator Extraordinaire: Build strong client relationships and communicate your findings and solutions effectively.After-Hours Hero: Be part of our after-hours support team rotation, ready to assist. (5-7 weeks rotation)What We're Looking For:5+ years of experience in IT support or a similar role.Proven track record in an MSP or multi-client environmentStrong understanding of IT infrastructure and best practices.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Strong problem-solving and analytical skills.Proficiency in documentation and knowledge management.Additional Information: This is a remote position that requires occasional on-site visits to a client's location. Applicants must be located in the Roseville/Sacramento area.Travel Requirements: Must have a valid driver's license and reliable transportation.Background Checks: Applicant must pass criminal and DMV background checks and meet Criminal Justice Information Systems (CJIS) requirements post-employment.Compensation: $35- $50 based on experience and certificationsBonus programReady to Make a Difference?If you're ready to take on a role where your technical expertise and proactive approach will shine, apply now and join our dynamic teamCompany Description:We are a technology company that services human beings. Our client’s user experience is our top priority, and we can’t deliver on that promise without a great team. We’re committed to making Stratti a great career move.What’s your next career move?If you’re interested in growth, maybe Stratti is the place for you. We provide a team-oriented work environment, outstanding benefits, and flexible vacation time. You’ll work hard, experience a variety of technologies, and learn a lot.Company CultureWe asked our team to describe the Stratti culture in one word. Here's what they said…unique • constructive • team-centric • better-fun-good • casual • friendly • relaxed • supportive • goal-oriented • flexible • positive • collaborative • familyIf Stratti sounds like a good fit, let's talk.