Hotel Front Desk Clerk

Job Summary We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be responsible for providing exceptional guest services, managing front desk operations, and ensuring a welcoming atmosphere for all visitors. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. Duties - Greet guests upon arrival with a warm and welcoming demeanor. - Manage check-in and check-out processes efficiently and accurately. - Handle reservations, cancellations, and modifications using hotel management software. - Provide information about hotel amenities, local attractions, and services available to guests. - Address guest inquiries and resolve any issues or complaints promptly to ensure guest satisfaction. - Conduct night audits as required, ensuring all financial transactions are accurate. - Maintain the cleanliness and organization of the front desk area. - Operate phone systems effectively, demonstrating excellent phone etiquette when handling calls. - Collaborate with other hotel departments to ensure seamless guest experiences. - Assist in training new front desk staff as needed. Qualifications - Previous experience in a front desk or guest services role within the hotel or hospitality industry is preferred. - Strong knowledge of hospitality management principles and practices is an asset. - Excellent interpersonal skills with a focus on guest relations and customer service. - Familiarity with phone systems and hotel management software is advantageous. - Ability to work flexible hours, including nights, weekends, and holidays as required. - Strong organizational skills with attention to detail in all tasks performed. -Must have own, reliable transportation. -Must have open availability : morning shifts (8a-2/4pm) AND afternoon ( 2/4pm-10pm). Must be available for weekends and holidays as well. Join our team as a Hotel Front Desk Clerk where you will play a crucial role in creating memorable experiences for our guests! Job Types: Full-time, Part-time Pay: From $15.00 per hour Expected hours: No less than 20 per week Schedule: 10 hour shift 4 hour shift 8 hour shift Day shift Evening shift Every weekend Holidays Monday to Friday Morning shift Night shift Experience: Hotel experience: 1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Ability to Commute: Niagara Falls, NY 14304 (Required) Work Location: In person