Guest Services Representative - Hyatt Place Niagara Falls

Front Office - Guest Services RepresentativeMust have full time availabilityMust be able to work weekends and holidaysgreet guest warmly and provide exceptional customer service at check -in and check -outmust have at least 2 years of front desk experiencepreferred opera cloud and colleague experienceprocess reservations, cancellations, and room assignments accuratelyanswer phone calls and respond to guest inquiries in a professional mannerhandle guest requests, concerns and complaints promptly and courteouslybalance cash drawer and complete end of shift reportscoordinate with housekeeping and maintenance to ensure room readinessprovide information about hotel amenities, local attractions, and servicesensure front desk and lobby area are maintained and organized