Technical Support Engineer

Technical Support Specialist (US West Coast)Remote - Must be West Coast time zone Ocho People are working with a fast-growing cloud security company to hire a Technical Support Specialist.About the CompanyThe company delivers a next-gen cloud security platform that uses real-time data to identify and prioritise risk across cloud environments, helping teams stay secure and focused.The RoleYou’ll provide hands-on technical support, troubleshoot issues, and work closely with customers to ensure a smooth experience with the platform.Key ResponsibilitiesProvide support via chat, Slack, and emailTroubleshoot and resolve technical issuesEscalate complex cases to engineering teamsSupport customers and guide product usageMaintain support documentationRequirementsExperience in a customer-facing technical role (Support, TAM, etc.)Knowledge of cloud (AWS, GCP, Azure), Docker, KubernetesExperience with MySQL and troubleshooting toolsUnderstanding of Linux, networking, and cybersecurityStrong communication and problem-solving skillsWhy Join?Cutting-edge cloud security productHigh-growth, collaborative environmentStrong learning and development opportunities