Senior Desktop Support Engineer - Executive Support

Our client, a leading financial services organization, is seeking a dedicated and skilled Senior Desktop Support Engineer - Executive Support to join their dynamic team. As a Senior Desktop Support Engineer - Executive Support, you will be an integral part of the IT support department, providing exceptional technical assistance to high-level executives and staff. The ideal candidate will demonstrate strong problem-solving abilities, excellent communication skills, and a proactive approach to technology support, aligning seamlessly with the organization's commitment to excellence and customer service.Job Title: Senior Desktop Support Engineer - Executive SupportLocation: California, CAWhat's the Job?Provide comprehensive hardware and software support to executive users in a professional banking environment.Configure, install, and test hardware components, including deploying replacements and upgrades.Manage and troubleshoot end-user devices remotely and onsite, ensuring minimal downtime and optimal performance.Assist with administration of Virtual/Desktop/Laptop Management and infrastructure applications such as VDI, patch management, and encryption technologies.Document service events accurately in work orders and ticketing systems, maintaining clear communication and follow-up.What's Needed?3-5 years of experience providing software/hardware support, with knowledge of server and Cisco technology in a professional setting.Proficiency with troubleshooting/supporting MS Office suite applications including MS Teams, Outlook, and Windows OS.Experience assisting with Virtual/Desktop/Laptop Management, incident/request management, and familiarity with ServiceNow or similar ticketing systems.Ability to back up, recover, and reimage user devices both remotely and at the user's desk.Strong customer service skills with excellent communication abilities and knowledge of two-factor authentication.What's in it for me?Opportunity to work in a high-profile, professional banking environment supporting executive-level users.Engage in diverse technical tasks including hardware deployment, troubleshooting, and system management.Collaborate with a supportive team committed to innovation and excellence.Gain valuable experience working onsite at a reputable organization in California.Be part of a dynamic environment that values your skills and professional growth.If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.