Front Office Coordinator

Full-time Balanced Body Functional Medicine is a patient-centered functional medicine practice dedicated to root-cause healing, compassionate care, and personalized health optimization. We are currently seeking a Front Office Coordinator to join our growing team.Our current front office team member is transitioning into an exciting new chapter—welcoming her first baby—and we are now preparing to welcome the right person to step into this vital role.This position is ideal for someone who is organized, warm, detail-oriented, proactive, and thrives in a healthcare environment where patient experience truly matters. Key Responsibilities Patient Experience & Front Office Operations: Greet and assist patients warmly, both in person and by phone, provide exceptional customer service and help guide patients through our services, answer questions from current and prospective patients with clarity and professionalism, prepare patient rooms and appointment areas prior to visits, assist with clinical prep, including basic handling of syringes and medications (training provided). Scheduling & Calendar Management: Manage appointment scheduling for one to multiple providers, coordinate consultations, follow-ups, and procedures, reschedule appointments as needed while maintaining efficient flow. Ensure calendars are accurate and optimized daily. Payments, Sales & CheckoutProcess: patient payments and package sales, clearly explain services, memberships and next steps, maintain accurate financial records and daily reconciliation. Office & Inventory Management: Monitor office supplies, supplements, and clinical inventory. Order supplies before they run low or expire, maintain communication with vendors and supplier representatives, track inventory and ensure accurate product pricing and listings. Patient Records & Documentation: Serve as custodian of patient medical records, scan, upload, and organize new patient records, respond to requests for patient records in a timely and compliant manner, ensure patient charts are accurate, current, and complete. Document, Branding & Content Support: Assist with creation and updating of patient-facing materials, maintain consistency with clinic branding and appearance, organize and manage the practice’s digital document library. Qualifications and Skills Excellent interpersonal and communication skills, strong organizational and multitasking abilities, comfortable in a healthcare or medical office setting, tech-savvy and able to learn new systems quickly while exhibiting a calm, professional, and compassionate demeanor under pressure. Interest in functional, integrative, or holistic medicine is a plus. Medical office experience preferred, but not required for the right candidate. Why Join Us Be part of a mission-driven practice focused on meaningful patient outcomes, work closely with a supportive, collaborative team, learn about functional and integrative medicine from the inside and make a real difference in patients’ lives every day. How to ApplyTo apply Please submit your resume, a brief 2–3 minute video answering: Why you are interested in this position, what you believe your three biggest strengths are, and what excites you about working in a functional medicine practice. Applications without the video will not be considered. Please send all application materials to hello@drjuliaward.com with the subject line: Front Office Coordinator Application – [Your Name] Job Type: Full-time Benefits: Paid time off Work Location: In person