Bilingual Front Office Clerk - Southwest

BenefitsPaid Time Off & Paid Company HolidaysMedical, Dental, Vision & Life InsuranceFlexible Spending Account (FSA)403(b) Retirement Plan with Company MatchShort-Term & Long-Term Disability$0 Copay for Legacy Provider visits$0 Copay for prescriptions filled at Legacy PharmaciesTravel Insurance & Pet InsuranceSubsidized Gym MembershipAnd much more!Apply today in less than 3 minutes using your phone, tablet, or computer!Location: Legacy Southwest - 6441 High Star Dr. Houston, TX 77074Bilingual Front Office Clerk - Southwest (Job Overview)Schedule: 8 Hour ShiftsWelcome to Legacy Community Health, where every role is an opportunity to make a meaningful impact in the lives of others. As a Bilingual Front Office Clerk, you’ll be the warm, friendly face that patients see first, setting the tone for their experience with us. Whether you’re answering calls or greeting patients upon arrival, you’ll play a pivotal role in creating a positive first impression and ensuring smooth clinic operations.Here’s why you’ll love being part of our team:Make a Difference: Your work directly supports access to high-quality, culturally sensitive healthcare for our communityCollaborative Environment: Be part of a team that values connection, teamwork, and mutual support in a primary care medical home settingGrowth Opportunities: Legacy Community Health is committed to your personal and professional development, offering mentorship and learning programsDynamic Role: Enjoy variety in your day as you float between clinic locations and connect with diverse patients and colleaguesKey ResponsibilitiesAnswer incoming calls and ensure they are routed appropriately to the right team membersPerform client intake, greet patients warmly, and notify staff of their arrivalAccurately enter patient information into databases to ensure seamless clinic operationsSupport the volunteer coordinator in managing volunteers effectivelyFollow appointment scheduling procedures and cash handling protocols with precisionKeep the clinic lobby neat, organized, and welcoming for patients and visitorsProcess lab results as directed by the Practice Manager to support patient careActively participate in the Performance Improvement Program to enhance clinic servicesPromote teamwork and effective communication among colleaguesEnsure culturally sensitive and language-appropriate care for all patientsEncourage continuity of care by supporting patients with self-management educationAttend required safety and education training programs to stay informed and preparedOperate clinic equipment safely and report any safety concerns promptlyFollow infection control protocols diligently to maintain a safe environmentPerform other duties as assigned, contributing to the overall success of the clinicMinimum QualificationsHigh School Diploma or equivalentPleasant, professional, and articulate phone voice Ability to multi-task and handle many incoming calls or patients at once Efficient and accurate data-entry skills Computer literacy and multi-line phone or switchboard experienceBasic knowledge such as basic math, alphabetical or numerical filing may also be requiredMust be able to manage multiple deadline and decision making responsibilities. Bilingual in English/Spanish is requiredAbout Legacy Community HealthAs the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:Approachable & CollaborativeWe bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.Driven & CommittedWe are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.Perceptive & Thoughtful CommunicatorsWe value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.