Scheduler - LV Durango Family Medicine Clinic - Full Time 12 Hour Rotating Shift (Non-Exempt) ([...]

The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties include filing and sorting. The Scheduler reviews new patient referrals/authorizations for adequate coding, performs new patient registration, insurance verification, and scheduling as necessary, and works with any and every physician in the Department/Clinic. The Scheduler will be the first point of contact for all patients, providing a consistent superior customer‑service experience in accordance with the Center’s mission and vision. This position demonstrates excellent customer‑service techniques, meets and greets patients, answers patient calls, identifies and clarifies patients’ needs and desires, confirms patient identity and eligibility, obtains required signatures, schedules appointments, and answers patient questions. Essential Duties: Acts as the positive "face" of the Health Center as the main point of contact for participants and families Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and performing other front‑desk functions Schedule appointments, confirm patient availability, and review appointment details with caller for accuracy Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate Answer telephone promptly and in a polite professional manner; direct calls to other departments as needed Use sound judgement in handling calls, especially with upset patients; understand when to escalate calls Maintain all delegated worklists (tasks) through the electronic medical record Use equipment effectively, efficiently, and safely Handle patient requests and questions appropriately Provide benefit plan and eligibility information to participants, providers, unions, employers, and others Adhere to the Culinary Health Center and Jayakumar NV PC policies and procedures Perform duties as care coordinator when assigned Other duties as assigned Required Qualifications: High school diploma or equivalent Understanding of medical terminology Ability to interview patients and interface with physicians, nurses, and other professional staff Preferred Qualifications: One (1) year of customer‑service experience, preferably in a medical environment Required Licenses/Certifications: Fire Life Safety Training (LA City). If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (required within LA City only) The hourly rate range for this position is $21.00 – $27.01. #J-18808-Ljbffr