Customer Support Representative CSR

Customer Support RepresentativeRefresh provides services to the Multi-family industry, helping large management companies get apartment units ready for a new tenant to move in. Services include bath refinishing, carpet cleaning, painting and janitorial services. The company was founded in 2016 and has already grown into a well known and respected company in its space. We were featured on Inc Magazines Fastest Growing Companies in the country! This means many future new opportunities to advance with us! Fantastic opportunity to grow into a leadership position!We are currently searching for a new Customer Support Representative!Our Customer Support Representatives are responsible for processing work order requests, and answering customer inquires on the phone, email and other web-based communication systems. Work is performed at our Akron, OH corporate office, this job is not remote. The right candidate should be good at coordinating schedules and ideally have some dispatch experience.Who We Are Looking ForFriendly and respectful personalitiesGood verbal and written communication skillsAbility to navigate and operate computer programsExcellent organizational skillsDependable and reliableExperience in a call center or customer service is a huge plusAvailable weekdays during daytime hoursWhat We Have To OfferA respectful, positive and friendly work environmentFantastic & rapid advancement opportunitiesWeekly pay via direct depositPaid time off (2 weeks per year)$17 to $20 per hour with room to grow based on the individualResponsibilities Of The RoleAnswer inbound calls; Process new work requests in our systemRelay critical information to our teamExplain our services to cliental and answer other questionsRoute customers to the appropriate staff or departmentMake outbound calls to customers to confirm information, update them on status, or gather feedback.Respond to emails and other types of electronic communications.Collection inquiry calls to corporate clients as neededProcess phone payments