Customer Service Representative Job in Cleveland, OH | Robert Half

Customer Service RepresentativeWe are looking for a Customer Service Representative to join a growing team in Cleveland, Ohio in a contract to permanent role. This position is ideal for someone who enjoys helping customers, managing order-related requests, and maintaining accurate administrative records in a detail-oriented office setting. The role is fully onsite and offers the opportunity to build long-term value by supporting daily customer interactions and internal coordination.Responsibilities:Respond to incoming customer calls and messages with care, providing timely assistance and clear follow-up on questions or concerns.Process customer orders and update account information accurately while maintaining organized records in company systems.Handle both inbound and outbound communication to support service inquiries, order status updates, and routine account needs.Coordinate with accounting and internal team members to ensure customer issues, documentation, and requests are addressed efficiently.Use Microsoft Office and related business applications to prepare correspondence, track activity, and maintain administrative support tasks.Monitor customer interactions closely to ensure service standards are met and escalate more complex concerns when appropriate.Support office operations through dependable administrative assistance, including data entry and routine documentation management.