YVC Library & Tutoring Lead

JOB The Library & Tutoring Center Lead guides library, tutoring, and student computer center activities at the Yamhill Valley campus. The Lead is responsible for maintaining a positive customer service environment, coordinating staffing, and training part-time hourly and student staff. This position works closely with the Coordinators (Academic Support Center Manager and the Access Services and Student Computer Center Manager) to ensure consistency across service points throughout the district. The Lead provides direct support for students, including subject matter tutoring and content reinforcement.Chemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply.When applying for this position, please attach the electronic documents listed below. Failure to do so will result in your application being rejected as an incomplete application. Any documents you provide that are not listed will not been seen by the Search Committee.ResumeCover LetterUnofficial Transcripts - An electronic copy of your academic transcript(s) from an accredited institution which clearly indicate the degree awarded, and any other applicable information, must be attached with your application if you would like it considered as part of your eligibility for the position. Any applicants who earned academic credentials from outside of the United States and wish to use those credits for consideration must also upload an evaluation of college credit earned at the non-U.S. institution. EXAMPLE OF DUTIES Essential Functions: Academic Support Center (including Tutoring Services) Operations and Library and Tutoring Center Operations (including Student Computer Center)The YVC Library and Tutoring team, under direction of coordinators, is responsible for promoting the Academic Support Center services (including tutoring) to Salem and Yamhill campuses, in Woodburn, and other outreach locations through class visits, marketing material, and collaborative partnerships with instructorsCollaborates to create and maintain Center policies, procedures and standards. Assists the Center Manager with ensuring compliance with internal and external policies, procedures and standardsAssists with development and management of remote and online tutoring services Develops strategies for remote tutoring, including best practices for Zoom sessions; manages tutors’ remote tutoring experiences through frequent check-insDevelops and manages student access to remote tutoring through manual integration of EAB Navigate with Zoom for each tutorReviews recorded remote sessions, as needed, for quality control and training.Assists with maintaining our consortial relationship with the Western eTutoring Consortium, ensures tutors are trained to work with the consortium, assists with any quality control or employee concernsCollects data regarding utilization rates of all tutors, (individually and collectively and across each discipline area) of the Academic Support Center and Tutoring Services as a wholeMakes recommendations to the Coordinator on service and program adjustments based on data analysisTracks and reports data required for various federal grantsAs part of a team, is responsible for all elements of the Academic Support Center and the Yamhill Library and Tutoring Center daily operations, including supervision of tutors and front desk staff, provision and creation of resource material for tutors and students, and management of appointment booking technologyTrains tutors in handling difficult sessions; may work with the student and tutor to resolve conflicts or problemsFields complaints, student behavior issues, and other conflicts in the Center and reports to the Academic Support Center Manager and the Access Services and Student Computer Center Manager any severe or ongoing issuesWorks with Salem Student Computer Center staff to ensure ongoing Student Computer Center operations at the Yamhill campus are running and in alignment with the Salem campusUnder the direction of the Access Services and Student Computer Center Manager, responsible for promoting and providing access services and student computer center services to Yamhill students in alignment with Salem campus servicesStudent & Hourly Employee SupervisionCreates a term by term schedule for part-time hourly and student staff based on budgets, department need, and staff availabilitySchedules tutors to provide coverage in multiple subject areas including for both core classes (such as math, writing, and science) and elective courses (music, history, etc.)Recruits for subject-specific tutors when lacking in coverageSchedules tutors to meet faculty requests for embedded tutoring (tutors within the classroom) and facilitates liaison work between tutor and instructor for these arrangementsRecruits front desk staff through the drafting and posting of current job descriptions; interviews and hires prospective front desk candidates; completes related paperwork and processes including calling references, filling out reference forms, communicating team decisions to Human Resources, and offering the position to selected candidates; schedules the front desk staff and supervises their workloadProvides supervision for student tutors and part-time tutors; observes and evaluates performance periodically through a College of Reading and Learning Association (CRLA) approved process; gathers availability for individual tutors to create personal and master schedules; completes and verifies timesheets for the college on a monthly basisEnforces college and department employment procedure; when necessary, collaborates with team and tutors/front desk staff to create improvement plans; terminates employees when necessaryTutor Training Program and Professional Development of StaffDevelops and implements 30 + hours of College of Reading and Learning Association (CRLA) approved curriculumContributes to creation and development of a variety of professional development opportunities for tutorsDelivers training to both department tutors and those from external Chemeketa departments; maintains certification records for department tutors and external tutors to certify them in the CRLA training programDepartment Liaison and Instructional SupportEvaluate tutors’ competency in area of expertise. Support tutors in that subject with discipline-specific knowledgeServes as a resource to faculty by advising on learning assistance and study strategiesServes on college committees and participates in interdepartmental activitiesMaintains awareness of emerging trends and tools in educational technology and learning assistanceRegularly pursues professional development opportunities in appropriate areas.Develops and manages embedded tutoring for assigned areasCommunicates with faculty and matches tutors with class sections; facilitates tutor/instructor collaborationParticipates in discipline program meetings and other gatherings to communicate about the Academic Support Center offerings and to stay current with developments in program areasDirect Student Support (Tutoring and Study Strategy Consultations)Assists students individually and in small groups with understanding course materials in liaison area and with improving critical thinking skillsMeets with students to develop study plans covering a wide range of research-proven study strategiesIdentifies specific student problems and keeps Center Manager informed.Promotes resourceful learningStaffs eTutoring service, as requiredDepartment ResponsibilitiesCooperates as a member of the Library and Learning Resources team in performing tasks essential to the achievement of unit goals and objectivesAttends other meetings, as directedCreates a variety of flyers, brochures, advertisements, and other promotional documentsInstitutional ExpectationsEmbraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgroundsParticipates in recruitment and retention of students at an individual and institutional level in promotion of student successEmbraces, understands and uses appropriate technology tools to accomplish job functionsProvides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices SUPPLEMENTAL INFORMATION SCHEDULE & MODALITYBased on individual assessment, business needs, supervisory discretion and/or college directives, a percentage of the duties of this position may be performed remotely.Regular remote/hybrid work is not a feature of this position. At the supervisor's discretion, exemptions may be made for special projects or responsibilities requiring periodic needed focus time.This position is not eligible for remote/hybrid work.TERMS OF EMPLOYMENTThis is a 100%, 12-month classified assignment of the B3 band and gradePlease note: The college is currently undertaking a comprehensive classification and compensation study. No employee will lose base pay because of this study, however, classification titles and pay grades may change. The successful candidate will receive notice of all changes prior to implementation which is currently projected for the Summer of 2024.This position has a 6-month probationary periodAll positions at Chemeketa are required to be available for work onsite as requested by the college.Requires flexible work schedule to meet program needs, which may include evenings and/or weekendsThis position may require the use of your personal vehicle for transportation between campus locationsIf requested, requires the provision of official transcripts upon hireEmployees must maintain Oregon, Washington or Idaho residency as a condition of employment.Successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment. Providing false information will result in rejection of an application, employment offer or dismissalPHYSICAL REQUIREMENTS Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary requirements are met.VETERANS' PREFERENCEApplicants are eligible to use Veterans' Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.For information regarding Veterans' Preference qualifications, visit http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlqDOCUMENTS REQUIRED FOR VETERANS' PREFERENCE One of the following: MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) -OR-Letter from the US Dept. of Veterans Affairs indicating receipt of a non-service connected pension -OR-Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificateIn addition to one of the above documents, Disabled Veterans must also submit one of the following: A copy of their Veterans disability preference letter from the Department of Veterans Affairs -OR-Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/ *Please Note: As part of the first round of screening, the committee will conduct an anonymous review of the application materials and will not be able to view any personally identifiable information. Please be sure that your application is complete and thoroughly depicts how you meet the minimum qualifications, core competencies and preferred qualifications. Required documents must be provided at the time of application. Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position. PUBLIC SERVICE LOAN FORGIVENESSChemeketa Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.EQUAL OPPORTUNITY EMPLOYERChemeketa Community College prohibits unlawful discrimination based on the following: Or any other status protected by federal, state, or local law in any area, activity or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under federal, state or local laws.Under College policies, equal opportunity for employment, admission, and participation in the College’s programs, services, and activities will be extended to all persons, and the College will promote equal opportunity and treatment through application of its policies and other College efforts designed for that purpose. All persons having questions or concerns related to Equal Employment Opportunity or Affirmative Action should contact the Affirmative Action Officer at 503.315.4586, 4000 Lancaster Dr. NE, Salem OR 97305. Persons having questions or concerns about Title IX, which includes gender based discrimination, sexual harassment, sexual violence, interpersonal violence, and stalking, contact the Title IX coordinator at 503-584-7323, 4000 Lancaster Dr. NE, Salem, OR 97305, or http://go.chemeketa.edu/titleix. Individuals may also contact the U.S. Department of Education, Office for Civil Rights (OCR), 810 3rd Avenue #750, Seattle, WA 98104, 206.607.1600. To request this publication in an alternative format, please call 503.399.5192.