Manager Call Center

Job SummaryThe Call Center Manager oversees call center operations, ensuring excellent customer service and efficient workflow.ResponsibilitiesManage and supervise call center staff.Develop and implement call center policies and procedures.Monitor performance metrics and prepare reports.Handle escalated customer/patient complaints effectively.Train and mentor new employees to maintain quality standards.QualificationsBachelor’s degree in business, Management, or related field.Proven experience in a call center management role.Fluent in English + Advantage in Arabic (spoken and written)SkillsLeadership and team management abilities.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.