Manager, WFM Command Center

A company is looking for a Manager, Command Center to lead real-time operations and performance management. Key ResponsibilitiesManage intraday performance to achieve service level goals across multiple programs Lead and develop a team of Real-Time Analysts, fostering accountability and continuous improvement Collaborate with CX Operations to monitor performance and implement strategies to mitigate risksRequired Qualifications3+ years of experience in contact center operations or workforce management 2+ years of experience in a leadership role Experience managing real-time performance metrics Familiarity with workforce management tools Strong analytical skills and ability to use data for decision-making