Dispatcher / Router

SUMMARY: Are you a person who likes to solve puzzles or find solutions to problems? Do you have strong relationship-building skills and connect easily with others? If so, we are looking for talented people like you to join our Routing & Scheduling team where you will have the ability to solve problems and create efficiencies.In this position the Dispatcher / Router will use a variety of Routing & Scheduling Software solutions to create and provide effective and efficient schedules for our technicians each day. This person will be responsible for partnering with and supporting the Field Operations teams, Customer Service Associates, and accommodating and overcoming scheduling objections all while creating a great tech/customer experience. They will perform data analysis of plans, resources and territory availability, maintain geographical codes, skills, durations, tech/branch addresses and other items needed to help effectively drive efficiency in our Routing & Scheduling software.RESPONSIBILITIES:Scheduling, rescheduling and canceling client appointments as neededWorks Call Logs to ensure scheduling completion and customer satisfactionProvides Daily Confirmation of Routes and WorksheetsWorks with Supervisors, Auditors and Business Leaders to schedule Specialty JobsHandles Inbound calls for Scheduling Services and other call types as neededCollaborate with team leaders, supervisors, and managers to identify and fill training gapsDispatches last minute scheduling changesSupports other Routers as a back-up if neededAccepts special projects as requested by supervisors to meet or exceed company goals.Communicates Prenotification service to customers using various forms of technology such as Text Messages, Emails, Outbound Phone Calls, etc.Works to reduce Un-serviced list through scheduling day and time for servicesWorks on account hold listsChecks exception reports weekly to pursue outstanding or missing invoicesProvides confirmation on Routes through Worksheets or other report as defined by supervisorProvides communication between customers, fellow employees, router managers and business leadersBuild sustainable relationships with customersPerforms other duties as assignedQUALIFICATIONS:High school diploma or equivalentPast routing/dispatching experience preferredPast Customer Service ExperiencePrevious computer experience, including MS Outlook, Word and Excel, Power Bi reportingAble to quickly learn and use industry specific software programsEffective oral and written communication skillsExcellent interpersonal skills, working with all levels in the organizationMust be able to gather and analyze information skillfullyMust be able to communicate effectively and professionally with other routing coordinators and branch employeesProficient with Routing & Scheduling SoftwareStrong organizations skillsWE OFFER: A competitive salary and comprehensive benefits packageEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.