General Manager

General ManagerNorth Charleston, SC 29405 – OnsiteCategory: ExemptReports To: Regional ManagerSalary: $65,000/year with $10,000 bonus potentialABOUT THE COMPANY:We are a people-first restaurant group built on the belief that great restaurants are built by people who genuinely care—about guests, teammates, and doing things the right way. Our culture blends grit, hospitality, and heart, creating welcoming spaces where teams support one another, regulars feel at home, and high standards are the normWe value service, teamwork, enthusiasm, excellence, and continuous growth. This is a hands-on, high-accountability environment where leaders lead from the front, invest in their people, and take pride in building memorable guest experiencesJOB SUMMARY:The General Manager is responsible for leading all aspects of restaurant operations, building and developing high-performing teams, driving sales growth, managing costs and budgets, and cultivating a positive, performance-driven culture. This role requires a confident, hands-on leader who enjoys developing people, values structure and systems, is willing to step in wherever needed, and is committed to operational excellence, guest satisfaction, and consistent execution of company standardsRESPONSIBILITIES:Supervisory Responsibilities:Recruit, hire, train, supervise, and develop a diverse team of employeesCreate and manage restaurant staffing schedulesProvide coaching and mentorship to support employee growth and performanceConduct timely, constructive performance reviewsRecognize and reward exceptional performanceFoster a positive, team-oriented work environment focused on accountability and servicePartner with Human Resources on employee discipline and terminations in accordance with policyTrain staff on safety procedures and maintain required documentation for health inspectionsCreate an engaging, respectful, and enjoyable work environmentDuties and Responsibilities:Oversee day-to-day restaurant operations to ensure smooth and efficient executionAnalyze sales trends, customer preferences, and market conditions to identify growth opportunitiesExecute local store marketing and promotional initiativesEnsure consistent adherence to standard operating procedures across front-of-house, back-of-house, and service operationsMaintain a clean, safe, and welcoming environment for guests and employeesMonitor inventory levels, manage food and labor costs, and implement cost-control strategies to maximize profitabilityCollaborate closely with kitchen leadership to ensure food quality, consistency, and timely executionEngage with guests regularly, address feedback and complaints professionally, and ensure a high level of guest satisfactionImplement strategies to enhance the dining experience and drive repeat businessDevelop and manage budgets, including revenue forecasting, expense control, and cost analysisReview financial statements and performance metrics, and execute strategies to improve resultsEnsure compliance with all health, safety, food handling, and sanitation regulationsTravel locally to headquarters or other restaurant locations as neededPerform other duties as assignedQUALIFICATIONS:Required Skills and Abilities:In-depth knowledge of restaurant operations, including front-of-house and back-of-house functionsStrong leadership skills with the ability to motivate, coach, and inspire diverse teamsProven customer service and problem-solving capabilitiesStrong financial acumen, including budgeting and cost-control practicesExcellent verbal and written communication skillsHigh attention to detail with the ability to multitask in a fast-paced environmentSolid understanding of health, safety, and compliance standardsFlexibility to work evenings, weekends, and holidaysEducation and Experience:Proven experience as a General Manager or in a comparable leadership role within the restaurant industryHigh school diploma or equivalent requiredSuccessful completion of required corporate training programPreferred Qualifications:Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related fieldServSafe and/or TIPS certifications preferredAdditional Requirements:Employment is contingent upon successful completion of a background checkValid driver's license and reliable transportation requiredPHYSICAL DEMANDS:Ability to move quickly throughout all areas of the restaurantProlonged periods of standing, walking, bending, and twistingOccasional prolonged periods of sitting and working at a computerAbility to lift up to 50 poundsAbility to work in hot and cold environments associated with kitchen operationsEqual Employment Opportunity Statement: The employer provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.req26-00013