General Manager

Description Northcutt (134) Job Description Brand: Moe's Southwest Grill Position status: Full Time Summary: Responsible for leading and managing a restaurant with a sales volume of $650,000 to $2.5M. Responsible for day-to-day leadership of people and financial management to achieve a return on investment. Responsible for maintaining restaurant standards to include quality of food, friendliness of service, cleanliness, and safety of employees and guests. Essential Functions Staff the restaurant with “A” Players. Responsible for attracting, selecting, and retaining quality employees and hourly management for restaurant operations. Responsible for implementing effective local recruitment techniques to properly staff the restaurant. Responsible for effectively onboarding and training employees to brand standards. Continuously coach, provide feedback and develop employees and management to build a quality team. Responsible for schedule development and positioning employees. Facilitate employee meetings on a periodic basis. Ensure that team members and management abide by company policies, procedures and federal, state and local laws. Communicate to leadership all issues pertaining to employee matters. Drive Radical Hospitality for the guests. Maintain all standards of excellence in the restaurant in alignment with the quality of the food, friendliness of service, cleanliness of facility and safety of team members and guests to meet or exceed brand standards. Ensure that employees follow all recipes, procedures and policies of the company. Drive guest satisfaction and local store marketing programs. Lead the investigation and resolution of guest complaints and feedback. Ensure equipment is operating efficiently and the facility is maintained according to company standards. Manage Local Store Marketing efforts by working with the marketing team. Build and maintain quality relationships with the community. Lead and manage catering sales for store. Hit Food Cost and Labor Cost Standards. Responsible for driving the financial results of the unit to achieve a return on investment. Consistently grow sales and revenue year over year. Forecast sales and adjust as needed. Maximize profitability by ensuring proper controls for cost of sales, labor, payroll, and other controllable costs to protect the business. Ensure management and employees adhere to operational systems and procedures. Ensure product availability. Accurately perform all administrative duties to include daily, weekly and periodic company financial reports in a timely fashion. Review and analyze profit and loss statements on a periodic basis. Diagnose opportunities and develop an action plan to correct deficiencies. Align with leadership on action plan and implement. Maintain the restaurant facility and equipment in working order. Consistently exhibit the actions/behaviors which best demonstrate the company values; perform all other tasks as directed by the company leadership team to include all Above Store Leadership and their assigned representatives; always represent Moe’s and Quality Fresca, LLC as a professional in every aspect of performance. Other duties as assigned. Education And Work Experience Required Education: High school diploma or equivalent required. Associate Degree in business or related field preferred or equivalent experience in restaurant operations. Must be ServSafe certified. Professional Experience: At least 2 years restaurant management experience is required. Required Knowledge, Skills, And Abilities Quality Restaurant Operations Quality communication and facilitation skills to multiple audiences Financial Acumen Marketing techniques Organizational skills Computer skills Excellent conflict resolution skills Safe Driving skills Excellent leadership and management Demonstrates the ability to quickly develop positive working relationships. Ability to multi-task Ability to effectively lead a restaurant team to achieve company goals Ability to serve in a self-directed role Adherence to company core values – Quality Way Physical And Cognitive Requirements While performing the duties of this job, the employee is regularly required to communicate clearly, move, and remain in a stationary position. The employee must occasionally transport and/or move up to 50 pounds. The employee must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in an office or remote office setting; or restaurant environment. Work Environment The noise level in the work environment is usually moderate. #J-18808-Ljbffr