Hotel General Manager

About the CompanyHMP Properties is a hospitality management and hotel ownership company that operates and manages hotels across the United States. The company is committed to delivering exceptional guest experiences, maintaining operational excellence, developing talented teams, and driving strong financial performance. HMP Properties fosters a culture centered on service, accountability, teamwork, and continuous improvement.About the RoleThe General Manager serves as the senior leader responsible for overseeing all aspects of hotel operations, guest satisfaction, employee development, and financial performance. This role requires a hands-on hospitality professional who can effectively balance operational management, team leadership, business development, and revenue growth.The General Manager acts as the face of the hotel, ensuring guests receive exceptional service while building a strong team culture and maintaining high operational standards. The position offers an opportunity to make a significant impact on both the guest experience and the overall success of the property.Key ResponsibilitiesHotel Operations ManagementOversee daily hotel operations.Ensure exceptional guest experiences across all departments.Maintain high standards of cleanliness, service, safety, and property appearance.Monitor departmental performance and operational efficiency.Ensure guest expectations are consistently exceeded.Financial ManagementManage hotel budgets and financial performance.Monitor labor costs and operational expenses.Develop strategies to maximize revenue and occupancy.Improve profitability through effective cost control.Analyze financial reports and identify growth opportunities.Support forecasting and financial planning activities.Leadership & Team DevelopmentRecruit, train, coach, and mentor hotel associates and department leaders.Build a positive and engaging workplace culture.Foster employee development and career growth.Promote teamwork, accountability, and high performance.Conduct performance evaluations and provide feedback.Business Development & Community EngagementServe as the public representative of the hotel.Build relationships with guests, clients, local businesses, and community leaders.Support sales initiatives and revenue-generating opportunities.Help drive corporate, group, and community business.Strengthen the hotel's reputation within the local market.Operational Excellence & ComplianceEnsure compliance with company policies and brand standards.Maintain adherence to safety regulations and operational procedures.Conduct regular property inspections.Lead continuous improvement initiatives.Address operational challenges and implement solutions.Required SkillsLeadership SkillsTeam leadershipEmployee developmentCoaching and mentoringConflict resolutionDecision-makingPerformance managementHospitality & Operations SkillsHotel operations managementGuest experience managementCustomer service excellenceQuality assuranceProperty managementOperational planningFinancial SkillsBudget managementRevenue managementForecastingPayroll oversightCost controlProfit and loss (P&L) managementCommunication SkillsVerbal communicationWritten communicationPresentation skillsRelationship buildingNegotiationCustomer relationsBusiness Development SkillsSales supportCommunity engagementClient relationship managementStrategic planningMarket developmentTechnical SkillsMicrosoft Office SuiteMicrosoft OutlookOffice 365Hotel Property Management Systems (PMS)Hotel reporting systemsBusiness analytics toolsQualificationsEducationPreferredDegree in Hospitality Management, Business Administration, or a related field.ExperienceRequiredStrong hotel leadership experience.Experience managing hotel operations and staff.Demonstrated financial and operational management skills.Experience leading teams in a fast-paced hospitality environment.PreferredPrevious General Manager experience.Experience with budgeting, forecasting, payroll, and hotel systems.Experience working with branded hotel properties.CertificationsPreferredCertified Hotel Administrator (CHA) designation.Work EnvironmentOnsite position located in Williamsburg, Virginia.Fast-paced hospitality environment.Frequent interaction with guests, staff, vendors, and community partners.Requires standing and walking throughout the hotel.Occasional lifting of up to 25 pounds.Requires the ability to manage multiple priorities and respond to changing operational needs.Opportunity to lead a dynamic team and influence overall hotel performance.Equal Opportunity StatementHMP Properties is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable federal, state, or local laws.