Service Delivery Manager - Central West

Service Delivery Manager - Central WestVacancy Reference Number20726Number of Vacancies1(B) OCUOperational Support ServicesLocationCentral West - there will be a requirement to travel within cluster and wider MPS if selected.BandBand CPart/Full TimeFull TimeHours per Week36 hours per weekType of ContractPermanentJob AdvertJob Title: Service Delivery Manager - Central WestSalary: The starting salary is £48,995, which includes allowances totalling £3,009 allowance.The salary is broken down as £45,986 basic salary, which will increase annually until you reach the top of the scale £54,863. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.Location: Central West - there will be a requirement to travel within cluster and wider MPS if selected.Are you passionate about delivering high-quality operational support and ensuring frontline officers have what they need to keep London safe? Operational Support Services (OSS) is seeking a motivated and forward-thinking Service Delivery Manager to lead Onsite Services across the Central West Cluster.About Operational Support Services (OSS):Operational Support Services (OSS) delivers essential on-site services that directly support frontline policing. Within our area Onsite Services, we manage three core portfolios - Administration, Logistics, and Local Criminal Exhibits. Our teams play a hands-on operational role: equipping officers with the assets and resources they need, maintaining and overseeing local exhibit stores, and providing administrations support. By delivering these site-specific services consistently and efficiently, we ensure officers are supported in their day-to-day roles and fully prepared to keep London safe.While each portfolio varies in nature, our focus remains on providing reliable, practical and cost-effective solutions that enhance local performance and strengthen frontline capability. Alongside these Onsite responsibilities, OSS provides a wide range of large-scale, organisation-wide services that are vital to the Met's operational effectiveness. This includes fleet management, vehicle recovery, interpreter provision, catering, travel, cultural services, uniform, exhibit and record management, and administering the public records deletion process. OSS also preserves the Met's heritage through oversight of the Crime Museum and Heritage Centre.Despite the breadth and scale of these functions, OSS remains committed to delivering innovative, efficient and high-quality services that enhance operational performance and enable officers to keep London safe.About the Role:As a Service Delivery Manager, you will lead and manage Onsite Services within Central West, overseeing daily delivery across Administration, Logistics and Exhibits. You will be a visible and trusted presence across all sites, supporting staff, resolving issues and ensuring services meet operational needs.Key Responsibilities:Lead delivery of local Onsite Services, ensuring KPIs are met and officers receive a consistent, high-quality service.Maintain strong visibility across sites to support teams, identify issues early and maintain operational readiness.Develop and motivate your teams, fostering a high-performance, inclusive culture.Build strong relationships with leadership teams, customers and suppliers.Use data and performance insights to make informed decisions and drive improvements.Champion continuous improvement and problem-solve day-to-day operational challenges.Manage local finances, including cross-charging and resource planning.Ensure compliance with OSS processes, Health & Safety and audit requirements.What We're Looking For:Experience leading operational teams in a complex or multi-site environment.Strong administrative, logistical or operational service delivery background.Excellent communication and stakeholder engagement skills.Ability to analyse data, monitor KPIs and drive performance.A collaborative, solutions-focused mindset.Commitment to being a visible leader across multiple locations.How to applyTo begin your career at the Met, please click the "apply button ". The application process requires a comprehensive CV, a Personal Statement (maximum 1000 words), and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.Completed applications must be submitted by 23:55 on 6th April 2026.Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.Following application review, successful candidates will be invited to interview.Essential For The RoleEssential For The Role, e.g. qualifications, licenses, languages, trainingEssential Knowledge:Operational service delivery in complex environments.Customer-focused service provision.Performance management frameworks and KPIs.Change management and continuous improvement methodologies.Use of IT systems and data to support operational performance.Essential Skills:Strong relationship management skills.Ability to analyse data and produce actionable insights.Excellent written and verbal communication skills.Problem-solving and continuous improvement mindset.Ability to lead and motivate teams across multiple sites.Essential Experience:Experience leading operational teams in a complex or multi-site environment.Delivering against KPIs and service-level commitments.Supporting organisational change and improvement initiatives.Managing stakeholders and suppliers to deliver service outcomes.Using data, systems and reporting tools to drive performance.Required LanguagesEnglishReports ToCustomer Service Engagement LeadAdditional InformationDisability Confident StatementThe Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.