Director of Operations

About Empire Medical TrainingEmpire Medical Training is the nation’s leading provider of aesthetic, anti-aging, pain management, and functional medicine education for healthcare professionals. With nearly 30 years of experience, we deliver top-tier live and virtual training to thousands of practitionersannually across the U.S. and abroad. Our innovative learning platform, EmpireOnDemand.com, is transforming online medical education and expanding rapidly.Empire is a fast-growing, high-impact organization with a powerful brand presence, a strongleadership team, and an entrepreneurial culture. We are expanding globally through strategic partnerships in Latin America and continue to lead our industry through innovation and excellence.Position OverviewWe are seeking a Senior Operations Manager whose goal is to grow professionally in a fast-track environment. Ultimately, we envision this candidate progressing into senior executive leadership, growing from VP to Chief Operating Officer (COO), with commensurate salary increases and company equity. This progression will not happen overnight, but it is the clear long-term plan and goal for the company. Therefore, this individual must possess a unique personality, strong leadership presence, and exceptional work ethic.We are looking for a candidate with professional experience primarily in operations across multiple departments, such as sales, marketing, customer service, and other internal teams. Your background may not align directly with our products or services; however, the ideal candidate can quickly learn this industry and thrive. Experience in medical education and/or aesthetics is a plus, but not required.This individual will oversee day-to-day business operations within the office while simultaneously managing critical logistics. Responsibilities include coordinating with our physician instructor team, including our Chief Medical Officer, to plan new initiatives and expand both our live and on-demand curriculum; coordinating with vendor partners who attendour events; helping create and plan new events; and preparing for upcoming seminars. The goal is to ensure efficiency, scalability, and alignment with strategic objectives.This role requires a proactive leader who thrives in a fast-paced environment, can manage cross-functional teams, and is deeply committed to delivering an exceptional customer and employee experience.In addition to internal operations, this individual will actively look outside the organization for new ventures and growth opportunities. This may include forming new vendor partnerships oraligning with hospitals and medical schools to expand training opportunities. The Senior Operations Manager will maintain a thorough understanding of the industry and competitive landscape—not merely reacting to change, but proactively innovating and leading.Key ResponsibilitiesLead and manage daily operations across multiple departments, including sales,marketing, customer service, events, and administrationOversee logistics and execution of nationwide training workshops and weekend seminars, ensuring flawless delivery from start to finishManage and negotiate contracts with hotels and venues to secure optimal terms for weekend seminarsCoordinate with faculty doctors and medical professionals to schedule workshops and training programsDevelop and implement operational strategies, policies, and processes that drive efficiency and scalabilityPartner with the executive team to set and achieve organizational goals, KPIs, and budgetsPursue external growth opportunities, including new vendor partnerships, hospital affiliations, and academic collaborationsMaintain in-depth knowledge of industry trends and competitors to drive innovation and sustain market leadershipIdentify opportunities for process improvements and cost savings while maintaining quality standardsEnsure compliance with all applicable laws, regulations, and company policiesMonitor attendance and performance metrics and deliver clear reporting to senior leadershipNegotiate and manage vendor and partnership contracts; oversee supply ordering and vendor allocationRequired Qualifications5+ years of operations experience (true operational leadership overseeing teams and departments, including project management)Proven ability to manage complex, multi-phase projects with strict deadlinesStrong knowledge of KPI reporting, Salesforce, and other common executive-level tools that you will oversee and manageStrong negotiation and vendor management experienceExcellent organizational skills with high attention to detailAbility to coordinate across multiple departments and leadership levelsStrong problem-solving, decision-making, and critical-thinking abilitiesEntrepreneurial mindset with the ability to identify opportunities, build partnerships, and drive growthComfortable working in a fast-paced office environmentProficiency with CRM systems, project management tools, and Microsoft OfficeWork ScheduleExecutive-level hours are expected—this is not a banker-hours role. Primarily onsite work isrequired; some weekends and travel may be necessary based on operational needs.Compensation & BenefitsAnnual starting salary of $160,000 (higher for highly experienced professionals), with anticipated and expected growth into a role commanding significantly stronger compensationFast-track, structured advancement for high-performing individualsClear growth path: Senior Operations Manager → Director of Operations → VP ofOperations (with compensation up to $180K–$200K+ plus commissions), ultimately leading to a Chief Operating Officer position with company equity and additional benefits401(k) with company matchingHealth, dental, vision, and life insurancePaid time off (PTO) and paid holidaysBackground and reference checks will be performed.Apply NowReady to take the next step in your career? Join Empire Medical Training and help shape the future of medical education.We invite you to visit our website to learn more about our services and impact within the industry. We also encourage you to watch our company culture video to gain insight into our values, work environment, and team spirit.If you are a numbers-driven professional who thrives in an organized, fast-paced setting, we would welcome the opportunity to speak with you.