Community Relations & Admissions Coordinator

Potomac Place Senior Living is seeking a compassionate, organized, and customer-focused Community Relations & Admissions Coordinator to join our team.This role is ideal for someone who enjoys building relationships, creating exceptional first impressions, and supporting seniors and families through the admissions process. Serving as both a sales support professional and front desk concierge, this position plays a key role in delivering a welcoming and positive experience for residents, visitors, and prospective families.About Potomac Place Senior LivingSince 1987, Potomac Place has provided comfortable and affordable assisted living and memory care in a warm, welcoming environment. Located in a peaceful, wooded setting, our community offers engaging activities, excellent dining, personalized support, and quality care designed to help residents thrive.At Potomac Place, our team members are committed to creating a compassionate and vibrant community where residents feel at home.Key ResponsibilitiesAdmissions & Community RelationsRespond to inquiries from prospective residents and families via phone, email, and walk-insCoordinate and assist with community tours and follow-up communicationSupport the admissions and move-in processMaintain accurate prospect records within CRM systemsAssist with marketing events, outreach efforts, and occupancy initiativesBuild relationships with referral sources, families, and prospectsConcierge & Front Desk OperationsGreet residents, visitors, and guests professionally and warmlyAnswer and direct incoming callsManage front desk operations, mail, packages, and visitor logsProvide excellent customer service and support resident requestsMaintain a welcoming reception area and follow security proceduresAdministrative SupportPrepare move-in packets and admission documentationCoordinate communication between departmentsSchedule appointments, tours, and meetingsProvide administrative support to community leadershipQualificationsAssociate or Bachelor’s degree preferred1–3 years of experience in senior living, hospitality, healthcare, admissions, customer service, or salesStrong communication and relationship-building skillsExcellent organizational and multitasking abilitiesExperience with Microsoft Office and CRM systems preferredProfessional, compassionate, and customer-focused demeanorWhy Join Potomac Place?Supportive and team-oriented environmentOpportunity to make a meaningful impact in seniors’ livesEngaging community atmospherePurpose-driven work focused on hospitality and careCoordinated Services Management and its communities are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.