Broker Operations

Job Description About the Role: We are seeking a highly organized, proactive, and relationship-driven Operations & Broker Relations Associate to support our Managing Director of Wholesale Mortgage Origination.This role combines broker relationship management, loan processing support, underwriting coordination, and operational execution. You will play a key role in ensuring loans move efficiently from initial broker engagement through closing while helping deliver an exceptional broker experience.This is an excellent opportunity for someone who thrives in a fast-paced, deal-driven environment and enjoys balancing both relationship management and operational precision.Responsibilities: Broker Relationship Management Proactively identify and contact mortgage brokers Schedule meetings and maintain ongoing broker communication Deliver a high-touch, concierge-style broker experience Manage follow-ups and relationship nurturing Serve as a key point of contact throughout the loan process Loan Processing & Underwriting Support Assist with issuing loan commitments Manage loan files from application through closing Support underwriting analysis and deal review Coordinate with brokers, borrowers, title companies, and internal teams to ensure efficient closings Help maintain clean, organized, and accurate loan files Pipeline & Operations Management Track loan pipeline activity, deadlines, and deal milestones Ensure no tasks or conditions fall through the cracks Prepare updates and summaries for the Managing Director Improve workflows and operational efficiency Maintain strong organization across multiple active transactions Events & Industry Engagement Assist with broker appreciation events and networking functions Support attendance at industry conferences and events Help strengthen broker relationships through in-person engagementQualifications: 2–5+ years of experience in loan processing, mortgage operations, lending, or customer service Strong understanding of underwriting and real estate lending fundamentals Exceptional organizational skills and attention to detail Excellent communication and interpersonal skills Ability to anticipate needs and solve problems proactively Comfortable working in a fast-paced environment Experience with CRM systems and loan origination software preferredEqual Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfWe also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.#1186Company DescriptionThis company offers growth and a great group of people to work with.