IT Security & Operations Support Consultant

The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years’ experience performing technical work in information technology security and support fields. This is a cross-team position to fulfill duties within our security and help desk teams.You will be required to provide general technology support, respond to and implement support tickets, assist documenting and managing incidents and vulnerabilities, perform network monitoring and reporting, and ensure compliance with regulatory guidelines and policies. The ideal candidate should be capable of working collaboratively between teams while also demonstrating the ability to work independently with minimal supervision.Experience in information security related supportRequired2YearsExperience in helpdesk related supportRequired2YearsAbility to communicate effectively orally and in writingRequiredAbility to collaborate with peers, between teams, and stakeholdersRequiredExperience with Microsoft server and workstation operating systemsRequiredExperience with Microsoft O365 productsRequiredExperience with incident reporting and support ticketing systemsRequiredExperience with network and computer security testing toolsRequiredExperience reading and interpreting security logs and reportsRequiredKnowledge of industry standards and best practices of information securityRequiredKnowledge of business process analysis methodsRequiredResponds promptly to technical, system and/or emergency issues when contacted outside of scheduled work hours, remotely or in person as neededRequiredPerform related work as requiredRequiredStrong problem-solving and critical thinking skillsRequiredStays up to date with cybersecurity trends and risksRequiredExperience working with Tenable and SplunkRequiredExcellent communication and collaboration skillsRequiredAbility to quickly adapt to changing priorities and technologiesRequiredAssociate’s degree or current certifications within information technologyRequired