Associate Director, Anduril Customer Account Manager

Date Posted:2026-04-29Country:United States of AmericaLocation:US-TX-REMOTEPosition Role Type:RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearanceSecurity Clearance Type: Secret - CurrentSecurity Clearance Status: Active and existing security clearance required on day 1At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.At Raytheon the foundation of everything we do is rooted in our values and higher calling – to help our nation and its allies defend freedoms and deter aggression. We bring the strength of over 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, and more secure world.Raytheon is seeking an experienced Associate Director, Customer Account Manager. The Customer Account Manager role is responsible for building customer intimacy, being the voice of the customer, understanding customer needs and priorities, being the principal investigator for Raytheon relative to new opportunities and pipeline incubation and growing share-of-wallet with Raytheon. The Associate Director will be co-located with the customer in Costa Mesa, CA and lead an indirect team through the day-to-day activities to advance Raytheon interests and ultimately result in placement of orders / bookings to grow share of wallet.The Associate Director provides a key communication role representing the needs of the customer within the business. The primary role of the position is to actively monitor the needs of the customer to ensure satisfaction is maintained by deploying improvement strategies and communications to maintain targeted service levels.The Customer Account Manager of interest is with Anduril, which is headquartered in Costa Mesa, CA. Therefore, the Associate Director is required to be based within 50 miles to allow timely engagement with the customer and to be responsive to pop-up requests.What You Will DoGrow share-of-wallet (amount of dollars on average a customer regularly devotes to a particular brand/company versus a competing brand/company)Build customer intimacy with Anduril to keep a pulse on the customer and their emerging needs from RaytheonGuide and assist an indirect team in solving complex customer issues when required and build meaningful relationships with the customerContinually strive to improve the customer service experience by taking ownership of escalated customer issues, investigating and following them through to resolutionEnsure that all customer requests are handled with professionalism and within a timely mannerCollect and consolidate information regarding customer interactions and transactions, analyze customer interaction and trends to facilitate future needsCollaborate with other functional areas to set both internal and customer facing policies that balance customer and organizational needsEnsure that continuous feedback to the customer is maintained on any formal and informal inquiries and requests for information Collaborate with RTX Global Government Relations (GGR) at the Federal, State/Local on Public Policy in their advocation and development of new technologies and our solutions15% domestic travelWork Location: Costa Mesa, CA - Must reside within 50 miles of the customer’s site for onsite engagementsQualifications You Must HaveTypically requires a University Degree in engineering or business administration/management or equivalent experience and minimum 12 years’ experience leading defense captures and/or campaigns from opportunity to award, managing key customer, overseeing a program with P&L responsibilities, or developing and executing a growth strategy or an Advanced Degree and minimum 10 years’ experienceMinimum 3 years’ experience working with or for Anduril in program management, business development or engineering to show evidence of a deep understanding and network established at Anduril. Network should include executives, program managers, supply chain and/or engineeringMinimum 3 years’ of direct DoD customer-facing experience with demonstrated examples of navigating and resolving customer problems that resulted in preserved or strengthened relationships, new pipeline opportunities, and advancing business growth outcomesQualifications We PreferStrong business acumen with the ability to prioritize multiple deliverablesRigorous and well organized, excellent presentation skills, good negotiating skills and diplomacyDemonstrated ability to remain composed and decisive in a fast-paced environmentWhat We OfferOur values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and InnovationRelocation assistance not availableLearn More & Apply Now!Please consider the following role type definition as you apply for this role: Remote: This position currently is designated as remote. Employees who are working in remote roles will work primarily offsite (from home) but may be expected to travel to the site location as needed. The successful candidate for this role will be required to reside and work from one of the 50 U.S. states (excluding U.S. territories). #As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.Privacy Policy and Terms:Click on this link to read the Policy and Terms