QA Support Engineer

QA & Support EngineerOngoing ContractRemoteAbout The TeamThis is an opportunity to join a highly visible and innovative team that works directly with landfill operations teams to understand real-world challenges, rapidly prototype and build solutions, and continuously improve them based on operational feedback. The team supports a wide range of business functions including Gas, Air, Operations, Wastewater, Groundwater, Engineering, and Environmental teams.Products include:- A greenhouse gas and air quality analytics platform deployed at more than 200 sites.- A reality capture program and 3D digital model for landfill operations that integrates operational, engineering, and spatial data into a unified view.- A platform that aggregates operational and environmental data from numerous sources.- New solutions developed through our Innovation Garage, where emerging ideas are rapidly tested and transformed into operational tools.As a QA & Support Engineer, You WillWork closely with operations, engineering, environmental, and business stakeholders to understand how our products are used in the field.Design and execute manual test plans that validate product behavior against real-world operational requirements.Build and maintain automated test suites to increase coverage and catch regressions across the product portfolio.Serve as a primary point of contact for user-reported issues, triaging problems, communicating status, and driving issues to resolution.Plan and deliver user training sessions (both live and self-paced) for field and office users across business functions.Develop and maintain training materials including guides, walkthroughs, and reference documentation.Develop deep understanding of the systems, users, and operational processes that our products support.Contribute throughout the full product lifecycle, including validation, deployment, monitoring, and ongoing support.Identify patterns in user feedback and issues that inform product improvements and communicate them to the engineering team.Uphold high standards for reliability, usability, and operational excellence.What Success Looks LikeSuccessful engineers on our team:Understand operational problems before evaluating or proposing solutions.Write tests that reflect real-world usage, not just happy paths.Respond to users with clarity, empathy, and follow-through.Create training materials that make complex tools approachable.Use AI as a force multiplier without sacrificing quality or accuracy.Take ownership of outcomes, not just tasks.What We’re Looking For2+ years of experience in QA, technical support, or a related role.Experience designing and executing manual test plans for production software.Experience writing or maintaining automated tests (UI, integration, or end-to-end).Experience supporting end users: triaging issues, communicating solutions, and managing expectations.Experience developing training materials or delivering user training.Experience with modern software development tools and collaborative platforms such as GitHub.Familiarity with Python, SQL, JavaScript, or similar technologies is a plus.Strong analytical, troubleshooting, and problem-solving skills.Ability to work effectively in situations with incomplete information or changing requirements.Experience using AI tools to improve productivity: in testing, documentation, or support workflows, is a plus.Desire to develop deep ownership and understanding of production systems and the users who depend on them.Experience in landfill operations, environmental management, engineering, or related industries is a plus but not required.Thrives in a fast-paced, collaborative environment that values innovation, experimentation, and continuous learning.EEO Statement:Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.Benefits & Perks:Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.Pay Disclaimer:The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.