Portfolio Account Manager - Property Services

DescriptionContinuum Co. is seeking a relationship-focused Portfolio Account Manager - Property Services to manage and grow a portfolio of property management and real estate clients. This role is ideal for someone who enjoys building strong partnerships, identifying new opportunities, and staying closely connected to field operations. As the primary point of contact for your accounts, you will drive revenue growth, strengthen client relationships, and oversee ongoing service work. You'll regularly collaborate with property managers, technicians, and internal teams to review active projects, identify upcoming needs, and ensure services are delivered efficiently and effectively. This position is well-suited for candidates with experience in trades, facilities, restoration, or maintenance services who are comfortable visiting job sites and have previously held sales, account management, or revenue-focused responsibilities. ResponsibilitiesPortfolio Ownership & Revenue Growth• Own and manage a portfolio of property management and real estate accounts. • Serve as the primary relationship lead for assigned clients. • Identify opportunities for additional maintenance programs, recurring services, and project work. • Drive revenue growth through regular client engagement, site walks, and proactive project development. • Participate in estimating support, scope development, and proposal coordination. • Maintain strong retention, expansion, and client satisfaction within the portfolio. Client Relationship Management• Conduct regular on-site and virtual meetings with property managers to review open work orders, completed jobs, service quality, and upcoming needs. • Act as a trusted advisor to clients by understanding their properties, priorities, and operational challenges. • Coordinate with internal teams to ensure commitments, timelines, and service standards are met. • Support onboarding of new accounts and expansion of existing relationships. Field Engagement & Operational Support• Perform regular property visits and job walks to evaluate conditions, review active work, and identify project opportunities. • Work directly with technicians and field supervisors to ensure scopes, expectations, and documentation are aligned. • Leverage working knowledge of building trades to communicate effectively between clients, office teams, and field personnel. • Support quality control efforts and help resolve service or execution issues. Technology & Process Enablement• Assist with rollout, training, and reinforcement of mobile applications and operational systems used for work orders, inspections, time tracking, and job documentation. • Support property managers and internal staff in system usage, workflow improvements, and reporting. • Help ensure accurate documentation, photos, and job records are captured to support billing and performance tracking. • Serve as a field-informed voice in ongoing process and technology improvements. QualificationsRequired: • Experience in maintenance, facilities management, property services, construction, or trade-based environments • Prior responsibility for sales, account management, or revenue growth • Strong understanding of service workflows and field operations • Comfortable operating on job sites and working with technicians • Strong communication, training, and relationship-building skills • Organized, proactive, and growth-driven • Tech-savvy and comfortable supporting mobile and web-based platforms • Valid driver's license and willingness to travel up to 50% Preferred: • Experience working with property managers, HOAs, commercial portfolios, or multifamily assets • Exposure to SAAS based field service platforms such as Quickbase, Service Titan, Jobber, • Experience supporting process improvements or new system rollouts