Front of House Clerk

We are currently looking for a Part Time 38 Front of House Clerk to join our HUB Cafe Group team located at the Carl Albert Service Center working 2:00PM-10:30PM - Mo Tu We Th Fr.Summary:Provides an excellence experience for customers while they are in the HUB café and dining area. Services will include preparing coffee and shakes, stocking retail products as well as running our front of house POS.Responsibilities:Provides first class customer service to both internal and external customers and responds to inquiries, compliments and/or complaints with professionalism, courtesy, and efficiencyAnswers questions in a courteous and professional mannerGreets and engages with a smileDetermines needs, seeks positive experience and outcomesCompletes all training and development requirements and participates in continuing education opportunitiesWorks in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all typesMaintains general upkeep of work area and maintains a safe environmentMaintains and promotes professionalismPunctual and consistent in meeting start time, work schedule, attendance and other assigned work time metricsAdheres to Chickasaw Nation dress code standardsMaintains knowledge of and follows all rules, regulations, policies and guidelines for assigned areaEnsures cleanliness, maintenance, safety and sanitation of kitchen and or other assigned areas and reports all necessary problems immediatelyEducates on menu, dietary options and healthier options and answers any questionsPresents new recipes to leadership based on industry trends, holiday options, and dietary restrictionsCoffee and or juice bar operations and serviceAssists in prepping coffee/juice bar workstation with clean equipment, dishes and suppliesLearns and follows coffee and juice recipesOperates coffee and juice barrista equipmentMay perform "open" or "close" responsibilities for assigned work areaAssists and guides customers with purchase selectionEngages potential customers and guides with selection and purchase decisionsMay order catolog items if not in stockPromotes products to increase guest satisfaction and store salesOperates point-of-sale terminal to tally customer purchases and ensure accurate payment is receivedOperates point-of-sale terminal to tally customer purchases and ensure accurate payment is receivedProvides accurate change for cash purchasesProcesses discounts, refunds, exchanges, coupons accuratelyBalances register/terminal and completes reports for receipts, cash balanceMay perform minor trouble shooting of POSMaintains accurate cash count and assume responsibility for any shortages at end of shiftMay be responsible to confirm POS pricing updatesStocks retail items and supplies in assigned areasParticipates in inventory process for facility - weekly, monthly, quarterly, annually - per facility requirementsContinually checks expiration dates on retail items and tracks spoiled items for internal reporting and dispositionBags and/or wraps items for customers to transportPerforms all other duties as assignedCompetencies:Essential:Able to follow instructions, both written and oral Able to adhere to all scheduling and attendance requirementsMust be detail-orientedHonesty, truthfulness, reliability, accountabilityAble to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelinesAbility to multitaskWorks well within a teamOrganizational and time-managementAble to verbally communicate in a professional and positive manner with other team members, departments, guests and managementSkills:Essential:Operate various coffee and juice bar equipmentOperate point-of-sale terminalExperience:Essential:1 year directly related experienceEducation:Essential:High School, GED or EquivalentCredentials:Essential:Pass general background checkStandard Driver's LicenseWorking Conditions:Essential:Fast-paced environmentFood serviceVarious coffee and or juice barrista equipmentSubject to kitchen hazards such as burns, knives, slippery floors etc.Intent to sell, increase sales, excellent servicePass pre-employment drug testGlovesHand-eye coordination, reach and graspSometimes lift and or carry up to 50 lbsStanding up to 100% of shiftWalking up to 100% of shiftTraining*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.Mission, Vision & Core Values Mission:*To enhance the overall quality of life of the Chickasaw people. Vision:*To be a nation of successful and united people with a strong cultural identity. Core Values:*The Chickasaw People*Cultural Identity*Servant Leadership*Selflessness*Can Do Attitude*Perseverance*Stewardship*Trust and Respect*Loyalty*Honesty and Integrity*Teamwork