VoIP/ Network Engineer
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VoIP Systems EngineerHands-on experience with Cisco VoIP systems and applications:Cisco Call ManagerCisco Unity Voice MailCisco PCCE (ACD, Auto attendant, Contact Center)Cisco Jabbar SoftphoneResponsible for configuration, installation, maintenance, and troubleshooting VoIP systems and network.Provides planning, implementation, and operational activities for phones, switches, gateways, and servers.Provides advance level programming and technical support of voice hardware, software, and applications.Working knowledge of ServiceNow for work assignments and ticket queue management.Resolve daily voice and network issues.Support customer telephone move, add, change and repair requests that includes creating/deleting accounts, name changes, password resets, etc.Training staff on softphone configurations.Experience working with circuit providers resolving cases of trouble.Working knowledge of networking technologies that includes WAN, LAN, switches, and routers.Working knowledge of voice tools and analytics (i.e. packet capture, SolarWinds, UC Analytics, Office Watch CDR, SecureCRT, Telemate, etc.)