Head Clerk - Treasurer/ Collectors Office

Under the general supervision of the Treasurer/Collector or designee, perform duties in accordance with established procedures while exercising sound judgment in handling day-to-day tasks and resolving routine issues. The Head Clerk performs a wide range of clerical, administrative, and customer service duties in support of the Treasurer/Collector's Office. The position carries out established office procedures requiring knowledge of departmental operations, independent judgment, and strong attention to detail. The role involves financial recordkeeping, public interaction, and extensive use of municipal software systems.Essential Duties and Responsibilities:The essential functions or duties listed below are intended only as examples of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.Perform clerical and administrative duties in support of Treasurer/Collector office operationsPrepare and type correspondence, municipal lien certificates, reports, and other documentsPerform bookkeeping functions, including maintaining and balancing accounts, compiling reports of receipts, accounts payable, and receivablesInvestigate discrepancies and reconcile financial records and accountsReceive and process payments for municipal charges, including handling cash and other negotiable instruments; balance and reconcile cash drawerMaintain working knowledge of financial and municipal software systems critical to operationsAssist with reconciliation processesProvide customer service by responding to inquiries in person and by phone with professionalism and patienceMaintain accurate files and records for licenses, permits, and certificatesAssist with tax, excise, and other municipal collections as directedSupport departmental projects and administrative initiatives as assignedPerform data entry and maintain records in various software systems (e.g., Softright, Govern, and other online platforms)Utilize Microsoft Office applications to prepare reports, correspondence, and spreadsheetsAnswer phones, assist the public, and provide general office supportPerform related duties as assignedMinimum Qualifications:High school diploma or equivalent requiredMinimum of three (3) years of office or clerical experienceStrong customer service skills and ability to interact professionally with the publicAbility to handle sensitive or difficult situations with tact and discretionExcellent organizational skills and ability to manage multiple tasks and prioritiesKnowledgeable in Microsoft Word, Excel, and general computer applicationsRequired Skills and Qualities:Ability to maintain accurate records, files, and databasesAbility to follow verbal and written instructionsAbility to establish and maintain effective working relationshipsAbility to handle confidential information appropriatelyThorough knowledge of municipal financial operations, office procedures, and department policiesAbility to establish and maintain effective relationships with coworkers, departments, state agencies, and the publicAbility to communicate clearly and professionally in oral and written formAbility to handle confidential information and manage multiple tasks under pressureWork Environment and Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.Work is performed in a standard office setting with frequent public interactionRequires prolonged periods of sitting, standing, and moving between office areasAbility to operate standard office equipment, including computers, calculators, phones, copiers, and scannersMust have the ability to read documents and computer screens and communicate effectively in person and by phoneFull-time/ 35-hrs a week$22.87 - $30.04 hourlyFLSA: Non-exemptUnion: OPEIUMiscellaneous InformationTo apply, please email a cover letter and resume to: Christine Caminero, Human Resources Director, City of Amesbury camineroc@amesburyma.gov to remain posted until filled.Job DetailsCategoryEmployment OpportunitiesStatusOpenSalary$22.87 - $30.04 hourlyPostedApril 29, 2026Closing