CX Account Manager

Customer Experience Account ManagerReports To: Director of Customer Experience (CX)Location: Salt Lake City, UT (West Valley City)Atomix Logistics is Growing FastThanks to our incredible team and the trust of our partners, Atomix Logistics was recognized on the 2025 Inc. 5000 list of the fastest-growing private companies in the country.Atomix Logistics was ranked:#1 in Wisconsin#9 in the United States#1 in the Logistics & Transportation industry nationwideWe're not your typical 3PL. Atomix is redefining what modern eCommerce fulfillment looks like through speed, service, technology, and strong client partnerships.Our team is ambitious, collaborative, and customer focused. We move quickly, solve problems together, and take pride in helping brands grow.About the RoleAtomix Logistics is looking for a Customer Experience Account Manager to support and grow relationships with clients at our Salt Lake City operation.This is a great opportunity for someone early in their account management career who enjoys communication, organization, and problem-solving in a fast-paced environment.Many brands value having a dedicated on-site partner they can rely on, and this role helps provide that direct connection and boots-on-the-ground support for our clients. You'll work closely with both customers and internal teams to help ensure orders move smoothly, issues are resolved quickly, and clients feel supported every step of the way.You'll gain hands-on experience in eCommerce fulfillment, logistics operations, and client relationship management while working alongside a growing Customer Experience team.Salary: $45,000 – $55,000 annually Key Job ResponsibilitiesServe as a primary day-to-day contact for assigned client accounts at the SLC locationBuild positive relationships with clients through responsive communication and follow-throughHelp support new client onboarding and ensure a smooth transition onto the Atomix platformAssist clients with order, shipment, inventory, and billing-related questionsCommunicate proactively with clients regarding updates, delays, or operational issuesWork closely with Operations and Warehouse teams to help resolve client concerns quickly and accuratelyMonitor account activity and escalate larger issues when neededMaintain accurate account notes, documentation, and client communication recordsSupport ongoing client satisfaction through professionalism, urgency, and attention to detailCollaborate with the Customer Experience team to improve internal processes and service qualityJob Requirements 1–3 years of experience in account management, customer service, account coordination, client support, or another customer-facing role preferredLogistics, warehouse, eCommerce, or 3PL experience is a plus, but not requiredStrong communication and organizational skillsComfortable managing multiple tasks in a fast-paced environmentPositive attitude with a solutions-oriented mindsetAbility to work collaboratively across departmentsProficiency with Google Workspace or Microsoft OfficeCRM or WMS experience is helpful, but not requiredBilingual candidates are encouraged to applyAssociate's or Bachelor's degree preferred, but not requiredMust be able to occasionally lift up to 50 lbs.Perks & BenefitsCompetitive salary with growth potentialHealth insurance premium assistancePaid time offParental leaveOn-the-job training and development opportunitiesEmployee referral programOpportunity for advancement within a rapidly growing companyReady to Apply?If you're looking for an opportunity to grow your career with one of the fastest-growing logistics companies in America, we'd love to hear from you.Atomix Logistics is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. Candidates with criminal records are encouraged to apply.