Advanced Medical Support Assistant

The purpose of this position is to serve as an AMSA assigned to outpatient clinics. The AMSA position is a fundamental role within the Veterans Health Administration (VHA) Patient Centered Medical Home Model transformation initiative.Major duties include, but are not limited to:Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.Use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.Recommend changes to existing clinic procedures based on current administrative guidelines.Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.Coordinate with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored.Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.Prepare correspondence to notify patients of normal lab results.Manage a system for follow-up care such as consults, tests, etc.Process incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.Participate in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.Identifies incomplete encounters and communicates findings to providers; as needed.Assist the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record.Monitor pre-appointment information and/or requirements to assure readiness for patient visit/procedure.Manage patient systems to verify and validate accuracy and resolve issues.Evaluate patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.Receive and route all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments.Ensure that the patients are electronically checked in for their appointments.Responsible for printing the medication reconciliation program, routing slips and confirming with the patient that pre-registration is completed including demographic and insurance information.Responsible for updating all pertinent information using the Pre-Registration Menu in VistA.Provides guidance, directions, and instructions to Veterans in relation to their appointments schedules appointment with patient input to reduce no shows.Total Rewards of a Allied Health ProfessionalWork Schedule: Monday - Friday, 0730-1600 or 0800-1630Recruitment Incentive (Sign-on Bonus): Not AuthorizedPermanent Change of Station (Relocation Assistance): Not AuthorizedPay: Competitive salary and regular salary increasesPaid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: FS00000/Medical Support Assistant (Advanced)Permanent Change of Station (PCS): Not Authorized