FIFA Fan Operations Venue Coordinator - Match Day Only

FIFA Fan Operations Venue Coordinator - Match Day OnlyDepartment: EVS - Match Day OnlyEmployment Type: Fixed Term ContractLocation: AtlantaReporting To: Head of Fan OperationsDescriptionAt FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26TM will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.THE POSITIONReporting organisationally to the FIFA Fan Operations Venue Lead, the Venue Coordinator will be a key member of the FIFA26 Fan Operations team, and work in close collaboration with the FIFA Headquarters and other key individuals responsible for delivering a positive fan experience.The main responsibilities and oversights of the Venue Coordinator for the FIFA World Cup 26TM include:Serve as a point of contact for the FIFA Fan Operations Venue Lead on all Fan Services OperationsManage the Gate Supervisors ensuring they are briefed, and have the operational equipment requiredResponsible for the deployment, briefing and overall management of the Fan Operations volunteersEnsure that critical event and venue information is available to fans and staff through multiple channelsCoordinate with Audio Descriptive CommentatorsOversight of the Restricted Item Storages located across the stadiumWork alongside the Accessibility team to ensure all mobility and accessible services are delivered to a high standardResponsible for the maintenance and deployment of company assets and equipmentCollaborate with other departments to identify and solve any potential issuesOther duties as assigned by Fan Operations Venue LeadYOUR PROFILEACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one's behavior, while assuming consequences of one's own actions and/or decisions and learning from one's mistakes.DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.LEADERSHIP: Ability to lead one's contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team's skills and talents.VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.Education & QualificationsBachelor's degreeStrong problem-solving skills with the ability to make decisions quickly and willing to address potential issues proactivelyAbility to use complex communication pathways to quickly access resourcesEffective interpersonal skills with the ability to build and maintain professional relationships across diverse teams and partnersAbility to pivot your work in response to dynamic environment with rapidly changing situationsWork Experience3+ years of experience in event management and/or operations rolesExperience working and collaborating with large teamsPublic speaking experienceLeadership experience, specifically with part time staff and/or volunteers a plusLanguagesFluent in English. Spanish and/or French proficiency is a plusTechnologyProficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools.