IT Support Engineer

*About the Role* We are seeking a *highly skilled and articulate Network Engineer* to provide *L1, L2, and L3 support* across various client environments. The ideal candidate must be comfortable troubleshooting *a wide range of technical issues*, *explaining solutions clearly*, and working in a fast-paced MSP setting. _*Do not apply if you don't have this experience. You will need to complete an assessment, which will be sent to you before the interview.*_ *Key Responsibilities*

• *Provide L1, L2, and L3 technical support* for *Windows, Mac, and cloud environments.*
• *Deploy & manage Windows Server 2016, 2019, and 2022* with *Remote Desktop Services (RDS) and Remote Apps*.
• *Troubleshoot network issues* (LAN/WAN, VPN, firewalls, switches, routers).
• *Manage and support Office 365 and Exchange.*
• *Use remote monitoring & management (RMM) tools* (Datto RMM, Kaseya).
• *Implement and maintain disaster recovery & backup solutions* (Datto).
• *Configure and maintain firewall security tools.*
• *Support cloud services* and deploy *VoIP solutions*.
• *Perform end-user support, onboarding, and device management.*
• *Work with ticketing systems* (Autotask or similar).
• *Document processes and create knowledge base articles* in IT Glue.
• *Assist in hardware/software installations, maintenance, and upgrades.*
• *Perform server maintenance, patching, and security updates*.
• *Create detailed documentation & knowledge base articles* in *IT Glue*.
• *Provide remote & onsite support for US-based clients* as needed.

*Required Qualifications* ✅ *Minimum 3 years of MSP experience* (Applicants without this will be *rejected*). ✅ *Proven ability to troubleshoot, explain, and document complex IT issues.* ✅ *Excellent comprehension and communication skills* (must be able to *elaborate* on technical solutions). ✅ Hands-on experience with RMM's ✅ Strong *problem-solving skills* with the ability to work *independently*. ✅ *Experience managing Office 365, Exchange, and networking environments.* ✅ Ability to *multitask across multiple clients and industries*.